Dreams

Friendliness of staff and helpfulness

The sales assistant Kathryn was really helpful, made alternative suggestions but allowed me time to make a decision without being pushy. She was easy to talk to and did not make me feel obliged to buy. She was knowledgeable about the products and helped me make a final decision. However, I felt the manger should have left her to it. He was trying to be helpful as well but I was quite happy working with Kathryn and his intervention made me feel uncomfortable as I felt I had to acknowledge him but then felt like I was disregarding what Kathryn had been telling me. This wasn't the case but it made me feel uncomfortable and pressured. I felt happy talking to Kathryn and felt she had dealt with my questions excellently. The manager should have left her to it as she clearly knows her job and does it well.

All the staff were very friendly and down to earth, they made sure that we got the right bed and mattress for us at a decent price. We enjoyed the experience and we'll definitely be returning to dreams when we need a new one.

I thought the customer service was excellent Kathryn who served us was very knowledgeable about the products you sold and reassured us when making the purchase, the store manager was also exceptional helping with our postures and guiding us on our correct sleeping positions also my husband was delighted he got a brew.

All 3 staff working were fantastic. The gent helped us choose the right matress and gave us tips on how to use the pillow to help our posture. Whilst ordering and paying for our goods, the ladies were very funny and entertained our children. The coffee and hot chocolate was an added bonus.

Found Isabella frame on line and went to local Dreams store to view but item wasn't in store. Your manager assured me that I would be satisfied with it so I placed the order. Your manager and sales assistant were friendly, courteous and professional, they had good product knowledge without being pushy.

Lovely friendly staff

The chap who helped us out. (Inny) was fanteastic

Kathryn and her colleague where most helpful in assisting us with our needs. We bought from Dreams 9 years ago and the bed has served us well. Kathryn was very knowledgeable in explaining the options of beds given that my wife needs a softer mattress than me. I also liked the 30 night change option Overall a pleasant experience Alan & Julie Goffin

The staff were very friendly and accommodating.