Dreams

I spent all day on Saturday 14th September going around different shops in Blackpool looking for a bed, but it was Gail from the Blackpool Dreams store who was really helpful on the Saturday, made me want to go back in on the Sunday to purchase the bed. She offered myself and my girlfriend drinks, allowed us to go on the sleep match and matched us to the perfect mattress which was great. She also took us round all the different mattresses and gave us pillows to try. She was extremely patient with us and very friendly. I would recommend dreams to all of my friends, but in particular i would tell them to ask for Gail when they go.

Gail and David were a great team, we felt comfortable and not pressured to buy but given all the help we needed. The range of mattresses were explained to us and after our third attempt on the special bed to measure our requirements ( it failed to work twice but David and Gail were good humoured about it ) they offered us coffee. We were offered a choice of 2 mattresses on sale and also a headboard greatly reduced in the back room. All 3 sales staff had a nice manner with each other as well as ourselves.

Excellent customer service from Gail and David from start to finish. They were like friends by the end of our visit / placing our order. Answered all our questions, made sure we were happy and met all our needs. Can’t wait for our new bed now. Thank you so much!

The sales person was professional, friendly and explained everything in detail. Liked the time spent checking correct sleeping positions to get correct matress

I had a fantastic experience with the Dreams team at Vicarage Rd Blackpool. Gail took her time to help me use the sleep test machine, she offered me coffee and muffins, and was extremely friendly and experienced with the products. I couldn't have been more happier with the service, and I bought a superking TV Bed frame and mattress that same day. Gail helped me to complete the order, and David was kind enough to show me all the features of the bed including the soundbar functions, and TV setup. I truly had a memorable experience, so much so, the friend that accompanied me also bought the same bed the very next day, we were so impressed. Kudos to the Blackpool staff....wow.

The moment we walked into the store we were welcomed by an assistant who was very helpful , we walked round the store without any interference and we were very interested by the quality of all the mattresses we tried . When we decided on the one we wanted we went to the desk and ordered it easily . A good experience all round and fully satisfied.

Sue was brilliant. The first time we went in she really looked after us and made sure that she understood exactly what we were looking for. When we returned some 4 weeks later she remembered us even to the point of remembering that my wife had an injury that she was trying to heal. Lovely lady.

Susan was lovely, very knowledgeable and highly professional. Took me on the mattress machine, and even offered my gran a coffee!

We were served by Gail who was very knowledgeable yet patient. She put us on the sleepmatch machine and gave us a coffee and showed us a range of pillows and we were treated with the utmost of respect and you should be grateful of this persons ability to put her customers at ease

Friendly helpful staff member and the dreams mattress selection “simulator “!