Dreams

The items we required were available for us to sample and the staff were knowledgeable about the product. Two free pillows were on offer with our order which we were unaware of and which saved us a considerable sum of money, which was very pleasing.

Staff member Gail (342) Blackpool store was very helpful and patient. I visited with my daughter and her two young children, the eldest of whom is autistic and proved somewhat challenging during our visit. Gail was very understanding and even helped distract the children while we looked round the showroom. Gail also made sure we were aware of products on sale or offer that would suit our needs. We ended up purchasing different products than those we intended to buy on arrival, however we were very happy with our choice and we were glad for Gail’s advice and assistance. I use a wheelchair and the showroom was also very accessible for me which isn’t always the case when shopping!

Friendly and knowledgeable staff

Friendly knowledgeable staff who were not overbearing and xhasing you around store

The assistant, Gail, was very friendly, easy to talk with. Interested in our purchase. She listened to our needs & used the sleep match technology to help us confirm which mattress we should buy. I thought it may have been a bit gimmicky as I had tried a couple of mattresses & was sure I knew which one we wanted. But we tried what the sleep match suggested & I was pleasantly surprised. Gail was not a pushy sales person, she came across with a genuine demeanour, we found her very comfortable to talk with & although the mattress was a bit pricey, we felt very certain we had come away with the perfect product.

Stacey was very helpful and informative-even made us a cup of tea.The bed analysing machine was very useful.

upon arriving at the shop the staff made us feel both welcome and relaxed they offered us a nice cup of tea and did not pressurise us We explained our needs and they listened and answered the questions we asked with knowledge of the product.

The overall experience was good.

Gail was really helpful, and very welcoming when I entered the store. She couldn’t do enough to help us

We were assisted by a lady called Gail, who was extremely helpful and we felt we got great value for money. Gail also encouraged us to try a new 'sleep match' machine which tested which beds would be best suited to us. While we were waiting for our order to be entered we were also offered drinks. We really couldn't have asked for a better service.