Dreams

The staff were friendly and helpful

We had previously been into store a couple of weeks ago when we were thinking about getting a new bed and spoke to Stacey who was very knowledgeable about the products we were looking for (ottoman super king bed and mattress) and made us very comfortable asking questions and trying out the beds. We weren't ready to purchase so came back in today and again Stacey came over and remembered us and talked us through all the options again, colours, headboards, functionality of the mattresses, pillows, finance options and even made us a hot chocolate from their machine (Margaret!). She made us feel very comfortable making the purchase in the end, let us take out time and was on hand to give us all the information we needed to make the right choice. I'm quite an indecisive person so this was fantastic! Brilliant service, very friendly and personable and we are very much looking forward to our new bed being delivered (already enjoying our new pillows we could take away today!). Thanks Stacey and Dreams!

Great customer service

Assistant very helpful - new exactly what we were looking for and completed the transaction in a friendly and professional manner

The fact the sale was on helped of course but the friendliness and experience of Gail and David at our Blackpool branch was the deciding factor.

Both Gail and David were excellent in the knowledge of the products very helpful and friendly. We were highly satisfied with our visit.

Gail the assistant was fantastic from start to finish she didn’t rush us asked us what we were looking for and showed us the products that would suit us. She made us feel very comfortable she was polite and very knowledgeable which made picking our bed and mattress easy. We will be returning to buy our little boys bed. Thank you Gail 342 Mrs k Fenton

Rroduct there as advertised which met my needs and store assistance adequate friendly and helpful

I had checked new beds on line, but realised I actually wanted to try the mattress before purchase. A new bed is a big expense and so it is very important to get it right. Gail gave me lots of advice and guided me to the best bed for my needs. I am pleased I came to Dreams and am sure I have chosen a bed better suited to me than if I had bought one untried on line. The Gail and Sue had lots of time and patience so I didn't feel pressurised or hurried with my purchase.

We were greeted and dealt with by Gail (validation code 342) she was knowledgeable,efficient,gave us the time we needed and made the transaction seemless.A good experience and great coffee too.We look forward to the delivery of the item of furniture (which isn't so long considering it is being made ) and hope it is as good as it looks ,which I am sure it will be.Again thanks to Gail for her time and assistance,great service.