Dreams

We were given all the help in finding the mattress that suited me best. The staff was very friendly. They told us all the extras we could have and the ones we said no to was taken on board they didn't try and push us into something we didn't want.

The assessment machine was invaluable in helping to decide the best mattress, and the assistance given by Paul was exceptional. Helpful, knowledgeable, but not pushy.

Very helpful staff member who explained my options clearly

I came in on Sunday and was assisted by Josie, I couldn't complete the sale then due to a personal issue but explained I would be in on Tuesday. Josie explained she wouldn't be in but her colleague would assist me and we would pick up where Sunday left off and that exact thing happened. I was greeted on Tuesday by Donna who although new to the business was ready to process my sale and answer any questions I had which she did brilliantly, my order was a finance order and although Donna hadn't had much experience with these she tackled it head on and we completed with no issues. Great service from both of these ladies, assets to the company and I will be sure to return.

Greeted on arrival but left to look for a few minutes before we were approached by a guy who introduced himself as Rob. He listened to our requirements and directed us to a selection of beds and mattresses. His knowledge was brilliant. When we said we’d browse and think about it he gave us space but came back with a quote which actually helped us decide.As an ex retail manager I appreciated his ability to read his customers. First time in your store and very impressed.

Great help

Easy experience with knowledgeable staff member (Rob)

The colleague was very friendly and approachable. He explained the different options clearly and in detail. He explained the special offers. He also explained how I could adjust the delivery date (I am having work done and may need to delay). Ordering was easy. An excellent experience. Very impressed.

Rob was an absolute gem from the beginning of my visit to the end. Very informative and accommodating to all my needs. He offered me coffee and assisted me through the whole process, in very impressed with his service.

Myself and my wife went to dreams to see about purchasing a mattress, assistant was very helpful and made us welcome, very professional, very happy with what we ordered.