Hand and Stone

The Massage therapist walked in to the spa (maybe from lunch) at my appointment time and was a little late getting me in (about 8 min) which is kinda a lot considering you pay for xtra time. I had a app directly after the massage for a facial so i had to stay on schedule, also the room was very cold. The therapist was very nice but hardly used any pressure at all and also certain parts felt rushed (like hands and bottom of the feet). It was just sort of underwhelming. My facial was amazing though prebooked my next facial app.

My main purpose for the facial was to address blackheads and acne. I requested that this be addressed she only worked on my nose and she hurt me. Previous facials I’ve had provide more steam to open the pores and the extraction doesn’t leave me with red marks and sore

I booked that morning via the app. I felt a little off-put by the person who checked me in asking, who did you speak with? I said I booked via the app; she did not seem aware this was possible. Regarding the app, I told the woman who checked me out: please allow me to search for availability at more than one location at a time! I don’t know why I am not able to compare times and dates at different locations, to find the one that best fits my schedule. It’s really useful, especially when there are so many in this area.

I was extremely happy with my massage; however, a bit disappointed with the facial. When I made the appointment, I specifically asked about extractions being included and was told they were. During the actual visit, no extractions were done. She squeezed my nose about five times in the beginning - but that was it. I only came in to have extractions and have my pores unclogged, mentioned that the pores on my nose were my main concern, and she still just did the cleansing.

Overall worth it. Massage was shorter than scheduled because of long check in process. Partially my fault