Hand and Stone

871 ratings
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Location

3699 McKinney Ave Suite 403,
Dallas, TX 75204

CY

By CY | 4/6/2021

Had an excellent massage! It was relaxing and calming in the room. My therapist was wondeful.

Hope

By Hope | 4/3/2021

We went for a girls trip and one of us was not able to get a massage because we were unaware that there would be not one single massage therapist there that could give a prenatal massage. I get massages frequently and was very disappointed that they did not openly advise us that there were not therapists certified to do prenatal

Anonymous

By Anonymous | 4/2/2021

Booked a reservation over the phone, showed up, and was advised that I didn't have anything booked. Had to reschedule. HAve to take time out of my day to attend to these schedules so would be nice to not have to verify if someone actually booked what you called din for. I did see iI received a text the 2nd time around so now I know if I don't receive a text, I wasn't actually booked.

Anonymous

By Anonymous | 3/27/2021

A customer came out of spa not wearing a mask and front desk said nothing.

Anonymous

By Anonymous | 3/24/2021

The masseuse was not friendly at all. I will not use him again. Every other massage IGotten a hand and stone and offered a warm towel to wipe the oil off my back before I get dressed again. He did not offer me a towel nor was there one in the warmer in the room for me to use. It was uncomfortable getting dressed again with all the oil on my back and shoulders. The massage itself was OK and I will not request that masseuse again.

Anonymous

By Anonymous | 3/21/2021

I said he should stop spending time on my desired massage location because it was enough but he continued to go on for 20 more minutes

Anonymous

By Anonymous | 2/27/2021

None of the service providers introduced themselves by name. During the massage, it was all done by hot stone, it was not expected, but did mention stones would be incorporated. My hands, feet, Lower back, and glutes were not massaged at all during the service. I hadn’t received a massage in quite a while. I was hoping for more.

Kevin D

By Kevin D | 2/22/2021

I always go in a couple for a massage. Previously, I was able to easily see availability by time slot and book two massages online with relative ease. Now I can’t see that information so I have to call. That’s true for all Hand and Stone locations. This particular location had a problem with the music system where the speakers would rattle during certain tones. This made for an unpleasant experience during my massage.

Dc

By Dc | 2/21/2021

Room was hot

Anonymous

By Anonymous | 1/27/2021

I would prefer for the therapist to wash their hands in the room so that I can see it's being done and so that he/she doesn't have to touch anything else before starting the massage (i.e. If the therapist washes hands in the bathroom, they have to touch the doorknobs, etc)