Hand and Stone

My time was always cut short. I have arrived early and had to wait, before( not this time) and my time was short, but I did not complain about whatever was going on that put me behind. But when I show up late, I do not have the opportunity to have my full time. Not fair when I pay for an hour, but don’t get an hour... actual it’s suppose to be 50 minutes that then turn to 37/ 40 minutes. Not worth continuing every month and I don’t get my time.

I really enjoyed my massage. The therapist was very good. I didn’t give the highest rating because of minor ambiance details. The room seemed to have a smell. Not too bad but not good. Could have been the floor because I smelled it mostly facedown in the cradle. The massage does take your mind off of it though.

I was more than satisfied. I loved it.

I have lived overseas for the last 12 years and have had massages in multiple countries. It is simply a matter of the cultural differences in which the US and other countries approach massage therapist for health and well being (inclusive of mental and spiritual health and not just physical health).

Continuously having to complete intake documents when I’ve been a member for over 2 years.

Not offered any add ons. I thought members automatically get complimentary aromatherapy.

I was satisfied

Female receptionist on duty at 4PM (after my massage) didn't acknowledge me at the counter. But when someone else walked in she said hello and helped them instead. The other male receptionist that did help me didn't greet me and took a very long time to close out my transaction.

It felt very rushed like “I can only spend three minutes on each arm and have to move on” I had some specific areas of stress and needed extra focus on them but it was all too mechanical

As soon as my massage started the therapist started venting to me about her personal life problems. This lasted the first 30 minutes of the massage until I stopped responding to her. This was not my idea of a relaxing experience or environment.