Pandora Jewelry

It was a mediocre experience. Sales associates didn't do anything extraordinary to make me think that they cared about my business.

The past few times coming to this store I felt like in order to get assistance or have to all someone for help whereas others will get offered immediately once they walk into the store and the speed and waiting took longer than expected. I had to wait almost ten minutes in line. I already knew what I wanted I just wanted to buy what I need and leave but I waited longer than expected.

It took awhile for someone to assist me. The original associate was dismissive. Poor communication skills. Little eye contact and her actions showed that she didn’t want to serve me. Her energy was very negative. The other associates were helpful, Kenya, Samantha and Alicia. I did’t get the name of the rude associate. She had poofy Afro hair. She hardly smiled and I felt she was even talking down on me when she was explaining the purchasing details at the store with sale. I asked her to go to the display so I can show her what I wanted and she brought the tray of rings and This is what we have in your size. I told her you must be having a long day. Tried to be friendly with her. Amazing that a customer should be catering to a person who should be serving customers so I said I will look arOund some more. I called one of the girls, Samantha and quietly told her the situation to tell the store manager. This is my second time to purchase at Yorkdale. My first experience was good. This time I am very displeased with this dismissive attitude to a customer who wasn’t noticed. I had to to ask for assistance.

I got charged for a item I didn’t not get. Cashier wasn’t not paying attention to what she was doing.

was no satisfied because everything i wanted was out of stock or not available. assistance was provided really late. not well coming environment

The sales Associate has no knowledge about the product , can't helps us at all, can't find the pieces and even don't know no how to find the price, we had to buy 4 gifts for different persons , but the way she served us, we only bought two and decided to go to another location to complete our shopping. we are familiar with Pandora charm and brecese and we never asked her unusual questions but she had no idea about nothing....finally she pass the booklet or pandora book ! to us and easily says go through it and find what you want !!!

During my exchange, the 10 dollar gift certificate was applied after the tax was applied to the total. I think it should be applied before the tax was applied. Therefore I ended up pay an extra $1.30 for the transaction.

Not the best service

The sales staff acted rudely towards both myself and a friend of mine that were shopping together. I found it disrespectful to be spoken to in the way in which they did. They were unhelpful and confusing in answering questions and did not wish to spend time helping the customers.

I came in to get a refund on something for about $360 because i wanted to choose something else and the sales associate Aliya was not very happy about that. She was trying to get me to get store credit instead or swapping the charms, im guessing so they don't lose the $360 sale. So another associate processed my return and i choose different items. Then at the end she told me it will be final sale ($260) and on the drive home i was wondering why it would be final sale it was new purchase. This whole process with Aliya I felt her attitude was that she did not want to assist me and she did not tell me why it was a final sale and i just wanted to leave at this point.