Hand and Stone

Queen was awesome, will definitely return! Lauren was super friendly and knowledgeable.

a lot of up selling-it can be a turn off.

The massage was great but the pressure the front desk woman put on me to sign up for a membership was somewhat rude. I told her that I had to discuss with my husband and refused to sign up and she wouldn’t take no for an answer. After still politely telling her no, she was rude after that.

I don’t appreciate being called “sweetheart” or “hon” by the front desk staff; I’m spending money on a membership and products and I’m a customer. I also don’t appreciate how no one asks me questions about what I want in a massage/facial experience on the phone when I book. I may be booked quickly, but I’m walking in the door with no knowledge of my Therapists names, gender or skills (deep tissue, relaxation, etc.). I don’t know what I’m spending $120 of my money on.

I was highly satisfied with my visit but will not be continuing my membership for personal reasons.

I was very satisfied.

Noisy music from a nearby business drowned out the relaxing spa music I'd prefer to hear. Also quite a bit of lotion was gotten in my hair which felt greasy afterwards.

Overall good services. I am not a fan of membership massage services. I do not like being pressured into enrolling into a mo they services, it takes away from the relaxation and makes me less likely to return.

Receptionist not paying attention when I got there and tried to check me in under someone else. massage therapist could have asked for feedback on pressure

Email rather than phone to confirm time options would be best.