Hand and Stone

Felt price was very high

I love the therapist they have but if you’re giving someone a facial you should explain each product your use on your client. Also give samples so we would be encouraged to buy some of products in the store. Also offer a bigger room to wait for your next appointment. Along with water with infused with lemon or cucumber. Just something more comforting to the customer.

The appointment area had the chairs faced in a weird way and it was freezing in there. The massage room was too bright and the table heater was not on. These were fixed but it just seemed like everything was done in a hurried fashion.

The only issue is with the wait area. It is highly congested and noisy and really quite small. The staff and therapist were exceptional.

Prefer lotion instead of oil! Prefer more massage of feet/toes Prefer more time on hands/fingers

Veronica was amazing! She was very knowledgeable on what my body needing and applied the proper techniques and stretches to help alleviate my stress and pain. It’s been three years since my last massage since moving to Chicago and she was definitely worth the wait. Highly recommending!

Satisfied with Matt and how respectful he is and his technique.

The massage therapist has a conversation with you prior to the massage in order to get an idea what areas you would want massaged. He concentrated on those areas of the upper and lower back using hot stones.

My massage was relaxing and therapeutic. I wish she had spent more time on my area of discomfort, however, as we had discussed. I had a different therapist the previous two visits and he was extraordinarily good. Perhaps it was just a comparison of the two. He would have received highly satisfied in all areas.

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