Hand and Stone

Difficult to use gift certificate. Massage therapist a bit too chatty. Was asked to explain why I declined a series offered at check out.

Everything was great but the front desk girls are too pushy into buying a package. It’s nice to ask once and if the customer says no, please do not try to convince them. I am not the only one who felt this way. I do understand the front desk was just doing their job. The front desk girls are fantastic but I do not need to tell them why I can’t make it there every month for a massage.

On my most recent visit, I was highly satisfied with the facial service as my provider was direct but not pushy and the room and space was clean. The massage I was satisfied with but not highly satisfied. It’s the first time I had that therapist so was a little shy and she didn’t ask what kind of pressure I wanted. However, she did well to pay more attention to the focus areas I identified.

Overall experience was good. The staff were pleasant and accomodating. The cost was reasonable

I was very satisfied with my service. We booked 4 appointments 2 at 4pm (my sister & I) & 2 at 5pm (my daughter & niece). I did not pay attention to the amount of time spent during my appointment, but both of the 5pm appointments started late and ran short. Approximately 35 minutes each. I purchased the gift cards for everyone and felt that we did not get out money's worth. No fault of the estheticians who were all excellent.

I feel they can offer more oils or lotions depending what is needed and I feel by the time they start and end the service they are cutting into to much of service time. Should end 5 minutes not 10 minutes before service is over.

The price for the massage is overpriced

The therapist knew his work and was very professional

My therapist would come to get me a few mins after my starting time then she wouldn’t begin to maybe 10 after. She would stop my massage at 50 mins after so really that’s a 40 mins massage for a price of 1 hour. Also the price of the membership went up $10

I wish some of the products that are used were higher quality. I also wish that LED services could be purchased or other upgrades that would actually add to the time of the appointment, as otherwise getting these services is not cost effective.