Hand and Stone

The therapist knew his work and was very professional

My therapist would come to get me a few mins after my starting time then she wouldn’t begin to maybe 10 after. She would stop my massage at 50 mins after so really that’s a 40 mins massage for a price of 1 hour. Also the price of the membership went up $10

I wish some of the products that are used were higher quality. I also wish that LED services could be purchased or other upgrades that would actually add to the time of the appointment, as otherwise getting these services is not cost effective.

Overall massage was great. Just needed more time on my back because I have been experiencing discomfort there for a long time.

I did not like the sales push to join as a member.

I have had issues at the Clifton store with their front desk staff, and the massage yesterday was weird. Parts felt way too intimate, although nothing was overt it still was very unprofessional. My leg and buttock were exposed and my inner thigh was not massaged, more like caressed. I also added the foot massage to my service, which sucked.

the pressure of purchasing more. To me, I don't need the extras. Quality is important.

The service is highly satisfactory. The perks could be a little more rewarding as in a free add on every couple months

The waiting room is not optimal and there is no place to stand. But I thought Victor was very good. Because I’d that I would go back.

I would’ve moved to highly satisfied if the staff took a little more time on options. For example, I had 3 packages and used one for an upgrade to my massage. I’m not sure if that is my only option or if there were others. The masseuse did a great job of asking me questions prior. I felt slightly rushed by the aesthetician