Hand and Stone

my appointment was at 1 pm, I was waiting on the table and started at 1:08, was out of the facility before 2pm so how is this 1 hr?

I enjoy everyone at this location. The therapist wasn’t as attentive to the knots in my shoulders even though I specifically spoke about them. Perhaps because she did a lot of shoulder work, but not thorough on the knots. I’m seeing her again and will be more clear.

I was satisfied with my hand and stand appointment. They were able to meet my needs with scheduling. The massage therapist was extremely amazing.

I was given a form to fill out for the therapist before the massage, and also a list of upgrades to chose from. It asked about target areas, in which I requested feet and stated I had Plantar Fascitis. I also requested aroma therapy and hot stone foot massage upgrade that I did not get. The therapist spent 1 minute in my feet area at the very end. I do not believe she was given the forms that I had filled out which is disturbing because that goes over health issues and requests.

I did not like that I had to carry my clothing and bag while waiting in an empty massage room until my next treatment. They should have a locker room or better waiting area for guests. Also, after my treatments when i was checking out, the receptionist was very pushy in recommending that i start a facial membership when i told her nicely "no". she kept insisting and it slightly ruined the experience for me. i was so relaxed up until that point.

During my last visit, my massage therapist started gently caressing my leg. I asked him to keep the pressure firm, which he did comply, however that experience was weird. I felt like during my last visit he was taking in my body.

I feel the staff is somewhat too assertive in trying to sell services and products. I had knee surgery and did not think it was relevant to receiving a facial. I was not informed of the possible issue when booking the appointment and upon arrival was asked to sign a form saying that I had provided a letter from my doctor when none had been requested of me when I scheduled the appointment.

The value does not match the expense unless you get a membership

For the price, the visit was too short. I paid $100 for the diamond peel facial; that’s too expensive for literally 10 minutes using that machine.

I had a pleasant experience at hand and stone. The size of the room was a little small to my liking and the ambiance of the space.