Hand and Stone

I am used to having Sheila as my massage therapist. Very hard to have a different person. No one is as good as her.

I have been a member with Hand & Stone for over 2 years at another location and have always had facials done so I am familiar with the process. I do not feel as though the extractions are enough, it is very minimal and each time I have a service for facial at this hand and stone it feels as though I am being recommended to have an upgrade. I love the upgrades and have no issue with them or cost however, I do not feel I receive the amount of attention my skin needs when I come to this location. My service started late and felt very rushed through. I was done and dressed by 6:53 while my service is supposed to be 50 minutes and I was taken late for my appointment.

As always, staff and therapists were cordial, professional and accomodating.

I purchased a 60 minute massage, and additional foot scrub and scalp massage. Very upset that the ADDITIONAL purchases I made REDUCED TIME from my 60 minute massage. I fully expected 60 minutes PLUS the foot scrub and scalp massage. That was very disappointing and misleading. Very upset at that situation and may reconsider if i come back and how much i expect to purchase. Not very courteous to hide that fact. please fix.

during my entire massage, there was lots of banging noises from another room or storefront. it was incredibly distracting and made me nervous and was unable to relax. i spoke with the receptionist about it and she said 'sorry' and proceeded to push a massage membership on me and other products. it ruined the massage quite frankly and i did not feel heard

Everything went well for the check in and the actual massage, but when I was checking out, there was another girl at the reception desk that didn't seem so pleasant. When I was being offered to join the loyalty program and declined with a remark of commitment, she then looked over at my left hand with a ring on my ring finger, questioning my "commitment" or assuming I was married, but it held a different symbolic meaning of why I am wearing it. This made me feel uncomfortable, and it felt like she was judging me since I came out of the massage area. The original girl who checked me in was very kind on the other hand.

I wrote on the survey a special need area. I was asked by the therapist of special need area. The area I indicated was not addressed during the visit. The massage was a full body. But the special need area was not attended to. I am sure they just forgot but. I don't get why write it down, as well as tell the therapist and then it is forgotten. Doesn't make sense to me.

The folks at the front desk are always friendly and helpful. I always feel like I’m VIP when I walk in the door as most people know my name even though I only come once a month. To me that’s world class service. The therapist are also super nice and always make me feel relaxed. I mean not much more I can ask for.

I was very satisfied with my facial.

It was a very pleasant experience. I needed stress relief and the therapist did a good job; but I found myself needing to consciously meditate during my session. I’ve had other massages and the massage itself made me relax. The only other comment I will add is that I added lavender to my massage and did not think it was sufficiently fragrant. But overall, everyone was pleasant and I totally appreciated the quietness of my session and the fact that my masseuse wore a mask the entire time. I would recommend it over massage envy ANY DAY!