Hand and Stone

The folks at the front desk are always friendly and helpful. I always feel like I’m VIP when I walk in the door as most people know my name even though I only come once a month. To me that’s world class service. The therapist are also super nice and always make me feel relaxed. I mean not much more I can ask for.

I was very satisfied with my facial.

It was a very pleasant experience. I needed stress relief and the therapist did a good job; but I found myself needing to consciously meditate during my session. I’ve had other massages and the massage itself made me relax. The only other comment I will add is that I added lavender to my massage and did not think it was sufficiently fragrant. But overall, everyone was pleasant and I totally appreciated the quietness of my session and the fact that my masseuse wore a mask the entire time. I would recommend it over massage envy ANY DAY!

The first time I had my massage, he stopped 5 minutes short of the session. I told the manager, and this was corrected on my next visit.

I was happy with my experience but it wasn’t the best facial I’ve ever received.

Table not warm. Lights too bright. Not enough oil or pressure used even after asking

Overall positive experience but it didn't wow me. Everyone was nice and the facial was good. Easy to schedule and priced ok.

Each time I get a massage, it is not for 50 minutes. The therapist calls me in about 3 minutes after the hour, I get undressed and she comes back around 4 minutes later. For example, if my massage appointment was at 4pm, it is now 4:07. Then my massage ends at 4:50. This is not a full 50 minutes.

Felt rushed to leave and pay after massage. It's like she's reading from a script. I couldn't schedule my next appointment to a convenient date when the front desk wants me to hurry up.

It is always difficult to book an appointment within the next few days, and almost impossible for same day appointments.