Hand and Stone

The time schedule for the massage was shorter than what I expected. The hand pressure was not as firm

My 1 hour hot stone massage lasted actually barely 45 minutes including undressing/dressing time.

Although an excellent massage and facial experience, it is a bit difficult to relax when you are either being sold product or a membership throughout the way. I understand this is par for the course, but it was too much and all throughout the registration/facial/check out process.

Hard to find an open appointment

I wish the massage lasted a full 60 minutes considering the cost of the membership. Private massage therapists schedule their appointments so that they can give clients a full 60 minute massage. Instead my Hand and Stone location gives clients 5 minutes to undress and 5 minutes to dress. Therefore the client is getting just a 50 minute massage. Your advertising is deceptive. My friends and relatives have asked me to buy gift cards from non franchised massage spas so they get a full 60 minutes. They do not want gift cards from Hand and Stone. For this reason I did not buy any Holiday Season promotions.

I had an unexpected work deadline and there was no flexibility or accommodation with changing my appointment with no fee

While having the facial you would think the esthetician would know not to wipe up over the eyes and wipe down so that nothing would get in your eyes. That evening and still to this day my eyes are on fire I actually might have to go to an eye doctor to have him look at them she got so much product in my eyes. Whatever was hanging off of her coat or shirt kept hitting me in the face it was very noisy and I feel that she should I had everything ready and out instead of having to get up slam cabinets and move things around. Other than that the massage I had before the facial was excellent I think her name was Camille I’m not sure but I’m sure they have it on file. I will definitely be back and ask for her again.

I had to pay extra after using my gift card. The massage didn’t last a full hour.

I prefer a more firm pressure, or someone with stronger hands/fingers.

Pricey but it helped me for the moment