Hand and Stone

The services are simply ok, not superb. Sometimes I feel like everyone ispushing too many sakes. I am not interested in being sold items after coming out of a relaxing massage.

Perhaps I am being too judgmental. My previous spa experiences were at The Fountain Spa in Hackensack. The ambience there is luxurious.

Told the masseuse that my neck and shoulders were the areas I wanted him to concentrate on and he never worked on my shoulders

My therapist was nice the staff was nice the office was clean

It takes a lot to impress me. It is a nice place, but nothing extraordinary. I feel the reception staff could act a little more professional.

Kiara, was very knowledgeable and and incredible massage therapist. I highly recommend her. She is incredible and picks up on everything with ur muscles. Super friendly and made me feel very comfortable.

Massage therapist didnt address my lower back. So i still left with aches and pain and i did the oils

I feel like my aesthetician could have been more vocal during the massage. I would have liked to know when she was doing certain steps like exfoliating and extracting so that it didn't take me by surprise, since they can be kind of painful and not fun to suddenly feel.

I felt attacked to purchase more services. This put a damper on my enjoyed services. Also, I did not smell the lavender aroma therapy scent that was paid for.

Massage I received from Emerson branch is way a lot better than Hackensack. But I will be very hopeful to have a better experience for my next appointment.