Hand and Stone

Felt the massage therapist was rushing.

They need to hire more people so you get to actual choose who you love. Availability stinks as I’m often just feel stuck with taking a therapist or esthetician. My favorite therapist does not work weekdays often. And in both services, I’ve had cold products applied to me. Never had that at other places.

I felt that the massage therapist was not as courteous as I would've liked. I felt a bit rushed in the beginning and felt as if she was not paying attention to what I was saying. At the end of the massage I felt like she rushed me out.

I am not a frequent user of Spa treatments. I was pleased with the place , staff and cleanliness of the facility. I don't like to sign up for monthly visits.

The woman giving the facial had long nails and kept scratching my skin. Also her breath was unpleasant.

Same service is available at lower cost.

I felt pressured to enroll in a monthly program and when I said no the first time they questioned me as to why. I felt this was rude if the customer says no thanks it should be just that. I should have to go into further detail... plus over push of products that are extremely over priced.

I was not dissatisfied, service was just average. Reception staff was very friendly. Prices were high.

I was highly pressured to become a member to the point where it was uncomfortable. I was asked if I wanted a collagen facial and I wasn’t told it was an extra charge.

The manager made me late for my massage by trying to explain/sell the promotion before the massage, instead of after the massage. This happened at Thanksgiving and now, again at Christmas. My masseuse said she was aware of this issue, and it was a problem for her, also; the manager should have common sense not to jeopardize the scheduled massage.