Dreams

We were warmly greeted by Jason who helped us to understand that Dreams are able to help me and my partner find a bed that suits both of our comfort needs. We were asked if we would like to use the Sleep Match machine. Jason made us feel very welcome by making us a drink while we had our Sleep Match report done. After talking through our report with Jason we realised how important it was that we came into the Dreams store today. I was majorly impressed with how much he took into consideration the needs of my partner who has multiple back issues through scoliosis. He found just the right pillow for her and one for myself to take around whilst we tried out the mattresses. Through the process Jason was very attentive but gave us space to choose what we wanted too when it came down to choosing the bed design that we wanted. He also helped me to understand why the height of the bed is important. Thanks Jason for being so helpful and even helping us take our purchases to the car. Great service and overall experience.

The manager on duty was extremely polite and knowlegable and made mine and my partners needs his complete attention.

Very satisfied with my recent visit to Dreams. Jason was very helpful and even offered us a brew! He gave us a couple of minutes to look around first before approaching us which I also liked and actually prefer instead of getting hassled as soon as you walk through the door!

The gentleman (David ) that dealt with initially me and my wife on Sunday and then with me on the 10th April, was absolutely exceptional in his manner , his understanding of what we wanted and then the advice that he gave to us. His manner was open , friendly, and professional. We may not have been the first customers he dealt with that day but just his smile and willingness to help us choose the right product was so welcome. We couldnt make a decision on the first visit as I didnt know the exact dimensions of the bed we needed, but he gave me measurements of which ones we were keen on so that I could decide once i got home which was suitable. His manner when I went back to purchase was open welcoming, he knew me and what we had talked about, and then took me slowly through the purchasing process so that I was absolutely clear on what I was buying.

Very friendly and helpful staff helped us find the mattress we needed with the aid of the machine and computer it was brilliant and very pleased with the experience cant wait for our bed to come

Very welcoming store! Left with a bed I highly loved after a full day of ‘bed’ shopping! Extra care was taking to help us choose the right mattress

Nichola made us feel at home .no pressure on us

Jason spent a lot of time explaining a if the different products to us & allowed us to try them out. The mattress machine was excellent & helped us to find the right one for us. We were offered a cup of tea which was a nice touch as it didn't make you feel rushed or pressurised.

Knowledgable, friendly service

David, the assistant, was very helpful and friendly. He encouraged us to try a selection of mattresses that may be suitable for our stated requirements. David encouraged us to use the bed selector and this helped us to confirm our preferred mattress.