Hand and Stone

Overall it was a great experience but it was at the end of the day and I was exhausted. The energy felt down between the both of us. However, she was very knowledgeable and professional. I brought my sister who had an excellent experience.

Over my last two appointments, my April appointment I received my text confirmation but when I arrived, I wasn’t in the system. I had to reschedule for another date. My appointment yesterday I was supposed to have a facial as well and it never happened and then she tried to charge me for it and just asked if I wanted to reschedule. I don’t understand why it didn’t happen if she could see it on the computer.

There are varied differences from therapist to therapist. There Was too much time spent trying to trace the pressure points on my back rather than massaging the back area. I wouldn’t say it was a bad massage But other therapists have been more thorough and I’ve been more satisfied previously.

My “satisfied” rating is a good thing! It met my expectations given that I had been to other Hand & Stone locations.

I prefer the experience to be less "over the top" with greetings and emails, its too much for me. The atmosphere was nice but I'm a simple person who wants a massage without all the "extra" add ons' and products. I go for a massage not an experience. Guess you can say I like the simple reception greetings and less talk or questions do I want to Add anything. The Therapists are very good and do a great job, I just prefer less of a Spa experience. My wife goes and she likes it, I enjoy the massage but just want to get in fast and leave after its done. Thank you.

Seemed rushed

There is always room for improvement. Not everyone or everything is perfect. We all need something to constantly strive for

Person giving massage didn't ask a lot of questions, dis not ask about pressure of contact and didn't appear too concerned with addressing the problem. Didn't talk to me at all when finished and I left without seeing them again - even after I signed up for membership which took a while. I would not see her again.

Therapist didn’t use enough pressure. It felt she was rushing. Spent to much time on certain areas.

I would have preferred a bit more pressure in my massage, but I believe that more to be a limitation of the Himalayan rocks rather than my massage therapist. Next time I will forgo the rocks - which were a pricier addition than I would recommend.