Dreams

Great customer service, felt very welcome in store. Happy people

The staff (Becky & manager Jason at Kidderminster store) couldn’t do enough for us. We bought 5 beds in total and spent nearly 3 hours in store choosing the products most suitable for my family. We were offered refreshments on several occasions and all of our questions were answered thoroughly. Left the store a an extremely happy customer. Please pass on my thanks to the Kidderminster branch, especially those I’ve previously named.

Becky was very friendly & helpful. Good knowledge & informative.

I don't like shopping, specifically when the choice is big as it was at the shop but I managed to close the purchase in about 20 minutes. I think I got reasonably good deal from a friendly shop assistant /manager (not pushy one, just helpful when needed) who also carried the mattress to my car.

The assistant who served us was very welcoming and friendly and sorted us out with what we wanted very quickly. We even got a cup of tea. I have just renewed all our household beds with Dreams and I have been very happy with the service.

The store manager was friendly, knowledgeable and not pushy. Took the time to show us and test several different mattresses.

Jason was amazing! As soon as I walked into the shop I felt at ease with social distancing and how clean the store was. Jason went over all my options and had great product knowledge. He listened to all my criteria to help me find the right mattresses. I also had my 5 year old son George with me and Jason was fantastic with him. George enjoyed trying out the cloud bed. Having a happy child makes the shopping experience so much easier. I am also very impressed with the cost and what is on offer in the 8 year insurance.

The overall service was perfect, everything answered and all needs dealt with

Staff were very good

We were greeted by the Store Manager Jason and quite quickly he was able to understand our needs. Extremely approachable/ professional and knowledgeable across the product range in store. A true ambassador for the dreams brand and it was clear the engagement within the team was strong. Good atmosphere- I will most certainly recommend.