Dreams

Very helpful very informative Steven in your Leicester Branch was great Thankyou

I was assisted by Stanley who was helpful and knowledgeable. He advised me and took me through the process of ordering and recycling my stuff. I was particularly happy to be able to arrange a delivery on a date of my choice and soon. I had been warned by friends that they have had experience of a lot of upselling in Dreams (although not at this branch) so was a little concerned about going in, but although I was advised, I did not feel unduly pressured. Very happy all round and would be happy to go again

Nirali, at dreams Leicester was excellent she had great knowledge on all of the products and mattresses in the end we ended up buying three bedroom sets and a mattress. She was incredibly helpful and we will definitely be coming back to dream and recommending dream to our friends and family because of her great customer service.

Staff are friendly and very helpful. I had an idea of what I wanted but Stanley and another female colleague (I don’t know her name) were listening to our requests. We tried the mattress machine in the store to understand what mattress we needed and then they recommended 6 mattresses to try. They patiently waited as we tried each mattress. As I was running out of time I came back the next day to place an order and it was done very quickly and efficiently.

The salesman Jerome was very knowledgeable and helpful.

Ian was very helpful, he listened to our needs and offered testing on a number of mattresses. He pointed out offers and although we spent more than our budget we feel we have excellent value for money

The help that i got and friendliness of the staff

Staff was available quickly and welcoming had good product knowledge. Didn’t try to sell me something I didn’t wan5. Dealt with purchase efficiently and all in a covid safety way. Very impressed will look no further when next wanting bed or bedding

We were helped straight away with a very friendly advisor who helped us all the way through.

I came with a view of purchasing 1 bed for my son.., however, after meeting Nirali... we were extremely impressed with her..., very very helpful young lady who helped us a great deal. Nirali is a real asset to the Dreams store, Leicester team.