Dreams

The staff member Dan was very helpful and explained the different mattress types. We used the sleep analysis matress in store, which explained its process clearly.

My husband and I were met at the door by Kelly and she was professional at all times. We were offered bottles of water and her knowledge of the products was good. The whole experience was pleasurable.

We were greeted by a friendly and knowledgeable member of staff call Lee who understood exactly what we were looking for in a bed for my son James (aged 13). He spoke to both of us with a similar amount of respect, but at the same time we did not have the feeling of any kind of oversell or pressure, which was very much appreciated. My son was welcome to try various mattresses and the store was clean and well run from a Covid viewpoint, we both felt safe and confident in the store. I had no issues with a month wait for the bed, as I am yet to decorate the bedroom prior to the new bed going into place, but this may of been an issue to someone who did not already have a bed in place.

The staff were very helpful and friendly. They were not pushy and gave us plenty of time to consider our options.

Shop assistant was very informative and helpful

Took time to listen to what I needed and honest advice given which led to me making a better decision on purchase

Very customer focused

WE RECEIVED THAT WE WANTED SERVICE JUST WHAT WE ASKED FOR

Luke and Amy we really great, Amy spoke to us as soon as we went in and knew exactly where the bed was that we were looking for then Luke had all the patience in the world as he took us around to try a wide range of mattresses, they were very professional and understood what we were looking for. The atmosphere in the store was really great and we had an enjoyable time there

Customer advisor, Amy, was very friendly and knowledgeable. She was very keen to help and explained everything we needed to know.