Dreams

Sales assistant (James) was very friendly,helpful and knowledgeable on the product we purchased Nothing was too much trouble This is our third purchase from dreams and very happy with full service The only downside was the sofa bed we purchased is an 11 week wait for delivery

Sales assistant (James) was very friendly,helpful and knowledgeable on the product we purchased Nothing was too much trouble This is our third purchase from dreams and very happy with full service The only downside was the sofa bed we purchased is an 11 week wait for delivery

Sales assistant (James) was very friendly,helpful and knowledgeable on the product we purchased Nothing was too much trouble This is our third purchase from dreams and very happy with full service The only downside was the sofa bed we purchased is an 11 week wait for delivery

Sales assistant (James) was very friendly,helpful and knowledgeable on the product we purchased Nothing was too much trouble This is our third purchase from dreams and very happy with full service The only downside was the sofa bed we purchased is an 11 week wait for delivery

So I placed an order for a Divan Base & Mattress, which would be 5 weeks delivery originally. I called up my local store, and was told that the colour I had selected was out of stock, and if I changed the colour of the base, it would be considerably shorter for delivery. I did so, and John from the Falkirk branch, with my permission and details, ordered the correct colour for shorter delivery. I was referred to the Customer Service Team, whom would cancel my online order & the store order (as a deposit was taken to book the base, mattress & delivery slot), place a new order, with the amended items, and I was told that my deposit would be refunded within 5-10 business days. Over all, I'm very happy at the response, professionalism, and general understanding from John in Falkirk, and the nice lady I spoke to at the customer service department.

So I placed an order for a Divan Base & Mattress, which would be 5 weeks delivery originally. I called up my local store, and was told that the colour I had selected was out of stock, and if I changed the colour of the base, it would be considerably shorter for delivery. I did so, and John from the Falkirk branch, with my permission and details, ordered the correct colour for shorter delivery. I was referred to the Customer Service Team, whom would cancel my online order & the store order (as a deposit was taken to book the base, mattress & delivery slot), place a new order, with the amended items, and I was told that my deposit would be refunded within 5-10 business days. Over all, I'm very happy at the response, professionalism, and general understanding from John in Falkirk, and the nice lady I spoke to at the customer service department.

Fantastic service. I decided to shop local rather than order online through the company website and appreciated the one to one, dedicated, high standard of customer service that I received.

Fantastic service. I decided to shop local rather than order online through the company website and appreciated the one to one, dedicated, high standard of customer service that I received.

I wasn't to sure what would be the best mattress for my needs the store assistant explained everything in detail. He was very patient with me and I tried different ones . He also got me a pillow that was similar to what I use at home which helped me make my mind up.

I wasn't to sure what would be the best mattress for my needs the store assistant explained everything in detail. He was very patient with me and I tried different ones . He also got me a pillow that was similar to what I use at home which helped me make my mind up.