Dreams

Quick service and very quick order and delivery

From the minute we walked into the store we knew we would get the mattress we needed. Christine was very professional, attentive and made us feel at ease immediately. Christine knew the products extremely well and explained the whole process simply and accurately. At no time did we feel pressured into making our purchase.

Friendly service, knowledgeable on products, listened to our needs, overall very happy with our new mattress.

Both members of staff working at the Falkirk branch were extremely friendly and helpful.

Dreams has a great choice of products. During my visit I was assisted by very professional and nice staff member who listened carefully and offered me help with choosing the mattress. I didn’t feel rushed or overwhelmed , I have been given plenty time to think about the product.

John at Dreams Falkirk was exceptionally helpful and friendly - superb service! Loved the choice of mattresses available to try out.

On entering the store, I was immediately asked if I required assistance to find what I was looking for. No need to search the store, therefore. I had researched & chosen online but wanted to support local business, although I had previously purchased both online & over the phone. Although I was very satisfied by that experience I would not have bought the bed I did if I had tried it in the shop (too high). I knew the bed frame I wanted was exactly right as I had looked at in in your Perth store while visiting the city. The mattress I had chosen was not available in the store but I was given a choice of similar mattresses to try but it was quickly obvious the pocket sprung was too soft at the edge. The store manager was consulted on the best alternatives and his considerable experience & knowledge identified a mattress that fitted my needs. My order was quickly set up after that. The staff were courteous & helpful throughout but did not try to influence my decision beyond pointing out the advantages of the two mattresses from which I made my final choice. I cannot praise both members of staff for the very professional way they treated me.

James was very helpful without being pushy. I would highly recommend the Dreams store in Falkirk

The sales advisor was very knowledgable about the product I was looking for. And couldn’t be more helpful He also didn’t try and push for a sale

The store assistant was very helpful, showing us a range of different mattresses that would fit our requirements.