SkyZone

We have 2 kids and have hosted a lot of birthday parties at places. This was by far the most expensive party we have ever had. We spent over $800. We had the largest party room. There were random supplies just sitting in the room. There needed to be 2 people helping serve food. There was no real instruction/hand sanitizer for the kids (the party was for a 5 year old). We reserved a private court they didn't tell guests about which left it up to us to tell them. There was a girl on staff that did a good job telling people they couldn't be in there but there were constant people going in that weren't part of the party. The fruit and vegetable tray weren't good quality for the money paid. We had two jumpers that showed up at the very end of the party but they still counted them as part of our 25 jumpers. We have had cheaper parties at Pump It Up and received way better party assistance. Not sure I would do another party here. Disappointed in the lack of service when we spent over $800 for 2 hours. I ended up doing a lot of the clean up in the room. I guarantee we spent more than anyone else in those two hours but were treated just like anyone else that came to jump.

It was so hot in the facility that the adults in my party were sweating standing still. I asked an employee to please turn on the AC and he went over and opened the 2 double doors. We continued to sweat for the 2 hours we were there. I just spent $225 to have a birthday party there and no came over to apologise or let us know that the AC had broken. It was very rude and just felt like Sky Zone had gotten their money and didn't care if people were uncomfortable. Also, I called around 4 on Thursday, June 20 to ask some simple questions and the male that answered was short and rude and acted like he couldn't wait to get off the phone with me. It was just really disappointing.

Communication from staff members. Long check in Explanation of use of equipment

Unfriendly staff when booking events. Party host should’ve stayed near/with the party I had to find her a few times to ask for things. They forgot the mayonnaise for our sandwiches so I had to serve plain dry sandwiches. Embarrassing! Then they Were out of everything they give in the included goody bags and I was offered nothing to replace it. Lastly they forgot to give my son his birthday coupon and we’re very difficult when I called to ask about it.

I feel that when booking a party that the parents of the birthday child should be included in the price for jumping. My husband decided to jump and we ended up having to pay for him as an additional jumper.

Some of the trampoline areas-like the kids area didn’t seem to be fully cleaned. There was residue of food or something sticky on that trampoline area. There was also a giant sticky area under one of the tables in our party room that was there prior to our arrival. And we were the first party of the day.

It was a little packed and made the space warm. With all the jumpers sweating all over the equipment it made me concerned about germs. My kids had a great time, but 24 hours later they are feeling sick.

There was spilled food and drinks in the video game area, someone threw up in the bathroom and it was not cleaned, we had issues with the computer in signing a waiver, the basketball area was always packed, people stayed much longer than their time on their sticker causing unnecessary crowding, and it took a long time to purchase snacks from the counter.

It was a busy Sunday. I know that Rockin Jump sections off a zone for their parties for 20 -30 minutes of jump time just for the party guests. I would have liked that since it was such a busy day. If we are to book another trampoline party I am more likely to go with them for this service.

It was extremely crowded , not enough seating area in the open spaces for parents to sit and stand . Our room time seemed really rushed .