Hand and Stone

Last minute availability was super convenient for my type of lifestyle. It is very hard to find a massage center with openings like Hand & Stone.

Table/bed was not warm. No music in room.

Not my favorite masseuse, but I wanted the date.

My experience was good but not exceptional. My facial wasn’t beyond what I expected. The ladies at the reception desk were really nice and helpful. When looking at the products, they expressed genuine like, not just trying to sell me stuff.

I was satisfied. I had no problems. My massage therapist was very friendly and professional.

My appt was before my monthly payment date but I didn’t realize it. The manager came to the rescue and okayed it so I did not have to pay again!

I was satisfied with treatment

I was not well informed when I booked my facial for a week after signing up for membership that the service was not covered under my membership and I would need to pay at time of service. I thought it was part of the monthly deal, but was informed that starting February my benefits would begin. I was still very satisfied with my facial.

I was a little confused about how the membership works, and when it starts. It was purchased for me as a gift, and I confirmed on site that it attached to my account, but it was hard to figure out. I'm still not sure how to make sure I get my one massage a month.

I was highly satisfied with the massage therapist the last time I went. Other times it can be hit or miss. I like more pressure than many therapists give and after asking for more pressure once, it feels inappropriate to continue to ask if the therapist doesn't continue. I have always felt good, but finding the one therapist that really gets my needs can be a process. I think I found the one with Devon, I just hope he can be retained.