Hand and Stone

I am always completely satisfied with the massage therapist. We love going to Brandy and always look forward to the next massage. She is knowledgeable and good at what she does. The front desk staff and management has changed. Although they are trying to accommodate, some of the recent changes have made it difficult to enjoy the complete experience. Checking out was especially frustrating. Frankly, I got a bit upset and felt the need to apologize afterwards. I don't like this feeling and found it counterproductive when I go there to relax. It related to gift cards I have purchased during the Hand and Stone promotions. Some I use for me and my husband, and some I use for gifts to friends and neighbors. Regardless of how they were sold to me, changing the way I can use them after your management and front desk staff changed is not acceptable.

The increase in price is not great. I was going to cancel until I met this new therapist. The revolving door of therapists makes me not want to continue my membership.

This was the first time that I have had this happen. After the session I noticed after returning home that on the back of my thighs the hair on my legs were balled up a lot and iI had to pull them out which was uncomfortable.

Services menu needs to expand to higher level services, staff turnover,

I was charged $139 plus tip My husband went the next day and was only charged $70 plus tip I was not told about different pricing if any🤨

I had a facial and was not aware that there would be an additional $60 for the service. When I asked about the NuFace and the Microderm I understood it was covered under the package I was in for that day. Very confusing. I had to use two "packages" and a $20.00 tip. Not worth that at all, sickening. Rose did a fantastic job but I will not have another facial at that price.

My appointment time has been changed the past three visits. This last time, I was not asked. I received a text saying my time was moved up. The increase in membership fee increase makes this not likely to be continued

I had received a GC from a Client for massage and facial package, when I initially call I was told I could use the funds how I saw fit until all funds were used. At the appt the receptionist then tried to tell me the $239.90 package gifted to me was only good for two massages? Wrong my initial massage was only around $60 I will use the balance of my funds against additional services until spent as I was originally told. Secondly scheduling is not very easy as there is not availability and limited for therapist who perform deep massages. The overall experience was good but not sure on the effort it takes to try and get scheduled. Sharon did an excellent job and the receptionist were kind just not very helpful.

I was very satisfied!

I was highly satisfied