Hand and Stone

It’s hard to make appointments with the same massage therapist due to my schedule and travel, I’m looking for consistency with the same massage therapist.

It was fine.

I prefer 90 min massages and get them about every other month. During my recent visit, I was informed I can't use 1.5 of my monthly massages towards a 90 min. I'd have to pay out of pocket or lose an entire 30 mins if I wanted to apply both credits. I'm wondering if I was losing my other half or my credit towards a massage every other time I was allowed to do that... I'm pretty disappointed because the massages are expensive as is.

Generally speaking, the services offered by Hand & Stone are reasonable and competitive. That being said, I decided to cancel my membership because there are other places that offer me the same price without a membership.

I have been going for 2 years and have not seen any improvement in my skin. It’s overprice for what they do and every add on cost more and more. Not worth the money.

Overall H&S is a good value for massage, however it is not exceptional in anyway. I continue to try different therapists to find a service the warrants the expense, and sometimes I am on the fence about that.

I paid for a red light therapy upgrade, the esthetician didn’t tell me I would be charged for a hydration facial upgrade as well. It was my first time and was my birthday gift from my daughter. The esthetician was really nice but I didn’t leave glowy and hydrated like I have in the past with other facials. I also had a broken skin barrier the next morning from a product that was used and my skin is worse than when I came in.

Only due to the sales job at the end of my apt. It is awkward & puts one in a difficult position when I just came out of a relaxing massage. It is also a good amount of $ to commit to.

My mother referred me to Hand and Stone after she had a massage and signed up for the membership. She is paying $10 less per massage than I am and did not have to pay a $200 enrollment fee that I did. I value George's experience and skill at massage, but I feel unlucky to have started at Hand and Stone after the price increase and changes to the membership took place when I was sold on the price and membership that my mom was able to get.

The $200 enrollment fee is ridiculous. And raising the prices is down for new clients but having the new higher price reflect on a second service isn’t fair. It should stay at the same rate for those customers already signed up.