la Madeleine

We come to La Madeleine often, and this was the longest time we have ever waited for our food. When we brought it to the managers attention, he said it was in the window and brought it right over. I question how long it was sitting in the window because there were several orders delivered to people who ordered after us, before we received our order. On a separate issue, my transaction has not appeared on my La Madeleine app, even though I scanned the barcode and she scanner changed to green. How can this be fixed?

The sea-salt baguette was cold, the salad was drowning in dressing with very little toppings, the man who put my food together seemed to throw the pieces together with little care.

You have starting making your desserts smaller. I use to buy several items. Now that you have downsized I buy one and I don’t eat here weekly like I use to.

Not enough people serving! Always out of some of the coffees, and this was not rush hour, we went at 11 am! Out of bread, cream, jellies pump gets stuck ant it's not easy to operate for older people!

It shouldn’t take long at all to receive a To go order, they were attending one lady and there were two people, people are on lunch hour and want in and out especially waiting on the phone for to go order over 3-5 mins and than coming in I understand people have question but if you have two cashiers they need to attend the others in line not just one person

I really like this location. But this experience was not very good. Took forever for anyone to even recognize I was standing there to place an order. It just seemed like disorganized chaos behind the counter. Stuff was everywhere. Manager was overwhelmed, and it wasn't that busy. The people in front of me ordered hot drinks. They were made but just sitting there getting cold. My order was simple. jar of soup, a pastry, and a quiche to go. They put my pastry order on the counter. Then had office supplies all over the counter. A stapler next to my pastry was pushed into it so they could try and fix the receipt printer. The girl finally asked me what I was waiting on. She was annoyed she had to prepare it. Just not what I expected there. Took probably 25 minutes to get in and out for a very simple order. Seemed no one was trained or knew what station they were to manage. Just overall, a bad experience for a place I love to go to.

Generally, lazy staff with poor attitudes. We were ignored at first when trying to order. Order wasn't correct when delivered to us.

Ordered 3 desserts and a coffee. Food quality has really slipped since here last or its this unit. Parfait had too much chocolate and a hair in it Taste was ok Not OK. The lemon tart had two pieces of hair. Tart base was hard and filling a little oozy. Tasted was good. Danish was tasty but tired.

The salads were tasteless, the tomato basil soup was bitter, the bread was hard and small, about the best thing about the meal was the coconut cake and the strawberries romanov.

I waited 5 minutes just to order before having to yell back at the cook to get someone out to help me. She got somebody but she was irritated with me and rolled her eyes at me more then once. Also, she didn’t use gloves and I find that to be really gross. I come to La Madeleine because I can see that they have them on and everything is up to code. I helps put my mind at ease. So, as you can imagine, the fact that she didn’t wear them and then rolled her eyes at me when I asked her to put them on really distressed me. The thing that got to me the most was that I wasn’t asked if I wanted a drink or not but yet I was charged for one. When I saw my receipt and told her I just wanted water because it was late and I didn’t want the caffeine she just gave me the to go cup and said without saying anything just rolled her eyes and walked in the back. There wasn’t anybody else to ask for help or for the manager. So, I figured I would just do this survey and let you know what happened.