NTB-National Tire & Battery

I was very happy with my service at Merchants. I made an appointment for 7:30 am. They started on my truck right away and was done in about 1 hr.

I was driving from Florida to Vermont and lost a tire late at night. I came to this NTB when it opened at 8:00, hoping and praying they’d be able to get me in at some point during the day. One hour later the new tire was on and I was on my. The manager, Robert, and everyone else on staff were so incredibly friendly, professional & helpful. Overall, a terrific experience and I highly recommend this NTB.

Merchant's Tire serviced my vehicle and when I left the shop I could tell with minutes I made the right choice by getting the alignment and new tires. My 2004 Honda Odyssey drove better and It looks like I am get better gas mileage.

Sales Rep (Robert) and front associate (Madison) were very pleasant and easy to work with. As a single mom, spending money on cars repairs is a big deal, and I feel like they gave me the best deal with the best service possible. I appreciated the NTB team in Colonial Heights. I will be a repeat customer.

Was good but had truck inspected next day and was told tire rod was bad. can't do a proper alignment that way.

Problem was taken care of extreamly fast even though I did not have a appointment

Had an appointment for 12 noon just to get one tire and a wheel alignment and didn't get out of there until after 3.

Very friendly. So convenient.

I made an appointment online first. I was first into an open bay when one became available. I used a coupon for upgraded oil change. They were quick. The coffee maker in the lounge was a Kuerig and looked like it had never been cleaned.

The mechanic took the time to come to where the truck was parked with a flat tire put a spare tire on our truck when we didn't have the tools and had no way to do that. He showed my daughter how to change the tire once we get the tools to do so. Once we were able to drive the truck to ntb they were able to put new tires on for us the same day. Thank you for going the extra mile to help us out it is greatly appreciated.

This location is a complete joke. I tried making an appointment online and the website wouldn't accept so I call the location and made the appointment. I arrived early probably about an hour and half later they called me and said they were backed up and would not have time.When I left they were on schedule I truly feel they took an service in which would make more money than my oil change. But the icing on the cake is that my last oil change they didn't put a sticker up. I am just over them

Customer service rep was very curious and nice. Oil change was quick and completed before I expected.

Brought my car in to have lights fixed and tires rotated. Took 7 hours to change 1 tire and they didn't fix what I needed done.

Customer service detail to servicing the customer and understanding my concerns

New tires and took way to long. Staff mostly stood around and the tires were not balanced. Still had the old tire weights on the rims.

Great customer service and all details were throughly explained.

Employees were super friendly and welcoming. Made sure I was happy and informed on my car at all times

Great customer service with Matty and Brandy. Very helpful