
By Terry | 9/6/2017
Great service

By Shan | 3/11/2023
The customer service that I always get from VJ and everyone else is always amazing. They do not beat around the bush or offer services you do not need

By Terry | 9/6/2017
Great service

By John W | 3/11/2023
The associate was very knowledgeable and honest with me as far as what was wrong with the tire that I had an issue with. I asked if I needed 2 tires or just 1 to keep rotational issues correct and he said only 1 was needed due to tread depth only being very minimal from the other 3 tires. I appreciate him being honest and not trying to sell me another tire that wasn't needed.

By anonymous | 8/20/2017
They did a great job fixed the problem with no problem and was affordable and quick service

By Nita M | 3/9/2023
The technician was knowledgeable, honest, and friendly.

By Ricardo | 7/18/2017
Great customer service

By Cecilia | 3/6/2023
Don was very friendly, helpful and honest. As I was waiting, he went out of his way to help each customer that came in. If he didn't know the answer, he found someone who could help.

By Ricardo | 7/18/2017
Great customer service

By Trevor | 3/1/2023
Another NTB I scheduled online dropped the ball and wanted me to wait 45 min longer to have car looked at after my appointment window was set. Then said my 1 hour service would be an addition 1 hour 45 min. 1 hour job turned to 3 hour wait. I did not have the time and found another NTB willing to help! Thanks Brook Road Team!

By Jeanelle | 7/10/2017
Excellent customer service!

By gdf | 2/25/2023
Don Hoskey is great to deal with. Knowledgeable, personable and worked well with me. I would look for Don's help next time in NTB

By Jeanelle | 7/10/2017
Excellent customer service!

By Laurenm20 | 2/23/2023
Staff was very friendly and helpful, kept me updated while O was waiting for my oil change to be complete. Willing to help and explain any details necessary.

By anonymous | 6/4/2017
Done quickly in the time allotted.

By Ron N. | 2/15/2023
Larry was friendly and helpful

By Terry | 5/23/2017
great customer service

By Terri | 2/15/2023
Larry is very helpful and wonderful to deal with

By Terry | 5/23/2017
Great customer service

By C. West Glen Allen | 2/13/2023
Rob is very professional and knowledgeable. The store environment is very welcoming. Larry is engaging and professional. I will continue to come here for my car needs.