NTB-National Tire & Battery

nothing

The service started at time indicated to me when I made the appointment. The service writer was very professional throughout the service of my vehicle. I received a detailed explanation of what was accomplished on the vehicle. Awesome experience

nothing

Friendly, knowledgeable, and HONEST associates/technicians. Very rare elsewhere.

235/75/15 (29') Cooper Discoverer All terrain tires installed

We regularly use this location to service the fleet of delivery vehicles we have. George is our main point of contact, and he is so great! All the guys take such good care of our cars, and I never feel like I'm being upsold or pressured into a service.

Work completed was fine but they attempted to push unneeded services. Telling me that the battery need to be replaced when this had actually been done 2 months prior at a different shop.

Tire repair fixed in a timely manner. And very satisfied

Carfax survey does not allow 1 star. When I came to pick up my car I find that they were trying to give me back the car without doing the work. They claimed they had installed a new tire, serviced the TPMS valve, balanced the tire and performed a four wheel alignment. They did install a new tire. They did not service the TPMS valve. They balanced the tire, but did not remove the old weights first. They did not perform the alignment. All confirmed by their other shop and another shop.

Very satisfied

they refused to work on my car, saying oil was leaking on the exhaust pipe. Self inspection on jack stands while running showed that no oil was anywhere near the exhaust.

The service was fast and professional. Kevin B. was knowledgeable and went and checked on aother concern I had on a different tire then the two being replaced. I am grateful that I was not pressured or offered services or products that I did not need.

Courteous and professional service

Quick and easy oil change only had to wait for less than an hour. Great service.

George is the best. I'm frustrated that the location in Sterling, Virginia closed but was willing to drive further because of George De La Cruz.

NTB was quick to fit me in the same day as I had an unexpected car service need. I appreciated the service being completed in the time they said it would take.