NTB-National Tire & Battery

860 ratings
SurveyMini App

Want to write your own reviews?

Download our SurveyMini App.

For Apple For Android

Location

725 W. Rio Rd,
Charlottesville, VA 22901

anonymous

By anonymous | 2/1/2021

I made an appointment two days in advance and while booking the appointment explained the problem. When I brought my car in I explained the problem again and since I was off from work that day (that's why I made the appointment for that day) I just waited for it to be finished. It seems like they had it in the shop within a half hour of dropping it off and approximately hour and a half after dropping it off it was ready and the problem was covered under warranty.

KeithK

By KeithK | 10/12/2023

Special ordered received and was installed the same day. Was very satisfied

anonymous

By anonymous | 1/22/2021

Good service and a good staff!

Anna M.

By Anna M. | 7/20/2023

It is always easy to schedule a service. Since I have to wait for my car because I live one hour away, the employees always try to work as quickly as possible. I never have to wait a long time. The customer service takes time to explain in case I have questions.

anonymous

By anonymous | 1/8/2021

Friendly and knowledgeable staff

Amanda D

By Amanda D | 7/20/2023

Sean was very helpful with scheduling the appointment, recognized and addressed me by name as soon as I arrived, and had me in and out of the shop in a very reasonable amount of time. Thanks for your help, Sean!

anonymous

By anonymous | 12/15/2020

Always happy with the service and friendly staff they constantly are looking for the best way to make the visit completely satisfied

Lesley R

By Lesley R | 7/19/2023

I am a long time customer, everyone is extremely friendly and helpful. They take the time to explain the problem and always go the extra mile to make sure I am satisfied and informed.

anonymous

By anonymous | 11/23/2020

Great customer service...

Loretta

By Loretta | 7/19/2023

The staff was friendly and knowledgeable, and I had a sense of trust in what they were telling me regarding the issue that I had with my vehicle.

anonymous

By anonymous | 8/30/2020

Worked me in toward the end of the day and installed a new battery all with friendly service.

Bill W

By Bill W | 7/19/2023

Waited while they replaced front 2 tires, which were selected when making appointment online. They took car into bay right at appointment time and the service only took 30 minutes. The guy at the register clicked a few buttons during checkout and it seemingly saved me 40 dollars (the online estimate was 326, I paid 291).

anonymous

By anonymous | 8/26/2020

I highly recommend! Great customer service, great quality work and very friendly.

jeff h

By jeff h | 7/17/2023

always good service

anonymous

By anonymous | 5/14/2020

Always nice and friendly staff aswell they are very helpful with anything thats needed Shaun and page are Extremely knoladeabl about everything you may need

Happy D

By Happy D | 7/11/2023

While having the brakes serviced, they uncovered an issue with the cooling fan. They notified me quickly and we resolved the problem without additional time. Hats off to the manager and Robert Steppe for their professionalism.

anonymous

By anonymous | 5/2/2020

Excellent service as always, safe and reasonable prices with friendly services that you can trust while driving down the road. The team are highly skilled.

Craig D

By Craig D | 7/6/2023

Great service, manager and techs are always knowledgeable and polite..they know their stuff!

anonymous

By anonymous | 4/14/2020

Employees are very nice and honest.

Irene R.

By Irene R. | 7/5/2023

Had a problem with a tire while traveling on vacation. Robert, Nick and Page were all wonderful in communicating and trying to assist. I checked that we probably wouldn't visit here again only because it's not in our hometown.