Hand and Stone

My husband was very unhappy with his massage because he felt the therapist was too rushed with her movements and applied too much pressure. This is his second disappointment for massage so he will not be returning. Mine, however, was out of this world amazing and wish to clone my therapist!! I will be back soon. Thank you.

I was highly satisfied I felt like my aesthetician was extremely knowledgeable-in fact she shared information that was very helpful and easy to understand. I had not even received the kind of attention to detail from my dermatologist.

My facial was good but not as elaborate as one I had in St Augustine. Mainly due to her using disposable cool towelettes instead hot towels to remove products. She was very nice and knowledgeable on products and skin.

Confusion over the special. Felt the reception area person had difficulty explaining. When questioned the manager stepped in and was a little rude.

Service has gotten more expensive along with everything else in life. Massage therapist I’m seeing is going to a location further away. Not always convenient.

The $10 increase should not have been applied since I was an original member

Somehow my appointment I had made in-person was only scheduled for 50 minutes for my next visit that I booked back in Sept for Nov when it was supposed to be for 90 minutes. I now have to wait until Dec to get a 90 minute.

Massage therapist talked too much, specifically engaging in conversations while I was wanting to relax and not converse. Therapist also did not give any warning when she stretched my leg, making my knee and shoulder meet. Luckily I have the flexibility to do such a stretch, but I was not told it would happen and was not eased in to it. While I will return to this location, I will not book with her again

My husband had the same treatment with another employee and we felt his experience was much better and rewarding than mine

Sometimes I find it hard to fit into my schedule// that is more personal than Hand & Stones problem. I wish the freeze term was longer than 3 months-- I like the membership but dont want to just waste my points --but also dont want to keep paying and cant go do to business of life.