Hand and Stone

My original appointment was canceled. I was unable to get an appointment with my requested therapist for several weeks. Nothing was offered as compensation for the cancellation whereas I would have had to pay for the appointment had I canceled with that short of notice.

I asked the masseuse for a relaxing massage. I felt that it was more of a deep tissue massage. I did ask her to reduce the pressure at one point. I also need aromatherapy for my sinuses. It was provided but at a distance which wasn’t very effective.

Therapist was good. Everyone nice. When asked about the pressure I am used to, I said medium to firm. Cost me extra without me being made aware of the upgrade to deep tissue. Some pressure was too much.

Appointment was for 9am and started a few minutes later. Appointment was over and I was back in my car in less than an hour.

No explanation of products Should have been red light therapy on facial Not offered water at all Hand massage done in facial and massage No idea how much each service cost or remaining balance

The online booking process is arduous, so I ALWAYS call the location and book with a human being to be sure I'm getting what I think I'm getting. Also, I find the $10 transfer fee annoying. I've pre-paid for the credit and it's mine; why should I have to pay to give it to someone else if they are WITH ME at the time of service (as in a couple's massage?) Also, I find the $10 PER PERSON "room rental" fee for the couples massage room annoying too, as I have been a solo customer in that room many times and there is never an upcharge. These small fees don't make your members feel valued. It feels very "nickel and dimey" to me.

The music I don’t feel is the best option. Pricing is strange with promos “Black Friday”

Dissatisfaction with how I was and wasn't charged for my mo they membership. Very disappointing to learn the situation.

I was satisfied with my experience at hand and stone. My massage therapist was amazing and listed to everything I asked. One issue I have had was getting an appointment. I know this location is busy so I know I need to plan ahead. The other problem is that if I have to cancel last minute because of an issue I get charged but I have had massages canceled the day of and have not received anything. It should work both ways. I understand things happen but if you are going to charge me for last minute cancelation it should work both ways.

The girl was one I had never had before. Very friendly. The facial was relaxing, however the neck & shoulder massage was less than satisfactory, and I would’ve liked more steam. When I got home I realized my nose still had the blackheads she was supposedly addressing.