Hand and Stone

I don’t believe you need to have a credit card on file, especially when I’m using a gift card. I don’t like this “new” process as I’ve never had to have a credit card on file before. And I don’t go but a handful (at most) times a year

The ambiance is lacking, would love to sit for a minute afterwards

The cost is going up when the cost was already on a high side for the type of facility. A 60 min massage is not truly 60 minutes because of time to set up and wrap up. So already getting less for the money spent.

Did not get a price sheet for individual services after I joined the membership. How to redeem rewards points was not explained to me. I enjoyed my technician and her pleasantness. Appeared to be educated; not overbearing.

Darrel is so polite and he met the needs of my massage.

my son continues to purchase non member giftcards for me and I am a member. Always a hassle getting them added to my account. Also, why doesn't someone tell him I am a member when purchasing?

Massage therapist & estatístician were great, front desk was a little rude when I was inquiring about an eye cream. I asked for a sample & she said we don’t have any in Clarity. I said what about dermalogica? She rudely goes over and hands me one sample without explaining anything. I only use dermalogica products & some clarity & was buying a $66 bottle of skin care product. I wasn’t looking for free hand outs, genuine interest in a new eye cream. She made me feel like I was an inconvenience after I just had two spa services and spent an additional $150 in tips & upgrades. She was like if you don’t know what to tip, here is a guide & pointed to a piece of paper in desk. Felt very impersonal. Paper said good, better, best, when the good was over 25%!! Very wrong! Don’t make your customers feel like they are not tipping enough at 25% that is just crazy!

I have been very satisfied with all providers at this location!

I did not feel any different after the Massage

The highlight is the actual in-room massage. There is no pre- or post massage ambience in the building.