Hand and Stone

I absolutely love the St.Johns locations. The staff is wonderful.

The message therpist gave a good message. She was pleasant but seemed either a bit tired or not happy. At the end said she would meet me outside with water. That didn't happen and I had to find my own way out and didn't get a drink.(It was my first time back since Covid and my first time at that particular location)

Highly is a "big" word

It was my first time at Hand & Stone, and I'm very satisfied with my experience. I will highly recommend to my friends and family.

I received my massage via gift certificate from a friend. I could see the gc was $125 and I had booked a first time appt at $69 and added a foot treatment. When I arrived I was told the value of the gc covered massage and tip. I don’t think it was clearly communicated upon arrival that the dollar amount meant nothing and was just got a service. The website should only allow me to book what my gc covered. Not a huge deal but made me feel crummy when I was checking in and asking questions.

It would have been nice if the therapist asked questions during the massage. This location dose seem to be booked out very often. As an over all it would be nice if hand and stone offered showers baths or changing areas. Everything with my visit was as expected and on time. Thank you for the service.

I was satisfied with my Hand and Stone experience. I will most definitely be returning. I did enroll into the monthly membership.

Pressure could have been deeper, but I didn't let the massage therapist know I was dissatisfied.

I have been a member at that one for quite some time. I have signed all waiver asked of me. When I tell th3 receptionist is it a certain one and I say I've already done it. Then she still proceeds to make me do I get irritated. I go there to relax and get rid of my stress from work. That's just adding to it and unnecessary. I just feel like with the newer people it is not like it used to be.

overall is was satisfied, my only issue was this is the 2nd time my same therapist did not complete the entire 50 minutes. She took me in at 5:06 and according to the clock in her room we did not start until 5:10. I was ok with that but she should have finished at 6:00 for my full 50 minutes but my massage (again according to the same clock in the room) was over at 5:51. I know it is not a lot of time but this is the second time this particular therapist has done this, and I do pay for 50 minutes. so I switched therapist for the next time I go