Hand and Stone

Besides the appointment starting 15 minutes after it should have, she didn’t address my back enough- spent too much time on front side, (although I did mention my shoulder pain). At check out I forgot I have a free add-on, so I was charged for it. Should have been in my profile

Highly satisfied with visit will not be returning as moving out of state and closest location. Isn’t convenient to new home.

Therapist did a weird massage on the front of my neck and in the area of my arteries. It felt off, never had that done before. They mainly focus on the back of the neck usually. Therapist seemed newer and I think will improve with time.

Facial upgrade too expensive for what you get

Tough to get a massage appt. I’ve been rescheduled twice already and decided to use my membership for a facial. I do wish the esthetician spent a little less time on extractions which I felt took up too much of my appointment :(

Table was somewhat cool. Heated table would have been more comfortable . Some music in room would have also been nice

Preferred therapists have longer booking schedules now.

The therapist brought up topics during the massage that made me uncomfortable. Especially when it came to the vaccine. I’m not sure why that was necessary to be brought up.

There have been a few times when I have called on the phone and the receptionist has not been super friendly.

I have been to other local hand and stones in the area and regret it everytime. This location is by far the best! The staff if very friendly and willing to make sure my needs are met!