Hand and Stone

I felt like the therapist was pushing more services and even when I said I did not want to she kept pushing. I don't appreciate that and would prefer they just accept what I made the appointment for. Giving the menu of options is fine but adding additional costs is not appreciated.

I was satisfied with my experience, but didn’t choose highly satisfied because I felt very pressured to join the membership program after my visit. I said no a few times, but both the front desk person and someone in the office who didn’t even show their face were being a little pushy despite me saying no.

The experience was good but nothing out of the ordinary. I am a little sore today, but expected. Hoping future appointments will have less soreness afterwards.

The only issue that I experience is when I book at service at this particular location the meme we rate is 69. But from my understanding whatever the amount you are charged on a monthly basis for the membership should be your rate. Mines is 59 because I signed up at a different location but I’m always charged 69. There it makes it unclear for me.

People were talking loud and walking outside the room which distracted me and spoiled the experience… I couldn’t relax. The therapist did a great job on my body and would have given highest score but I paid extra for feet therapy and it was ok but not great. Overall I am satisfied

Appointment started late. Felt rushed to complete my appointment . So next appointment would be on time

The website has limited options when booking massages. Always picking the wrong service for members. Reception area problems have turned off other family members!

My massage was only for 46 min from start to finish

Cost of service Clarify of services Should focus on total body massage

The atmosphere was more lively than I like in a spa. I expect tranquility and cozier. This seemed a little commercialized. I don't mind paying more for a massage but I like the whole package and pampering.