Hand and Stone

The only issue that I experience is when I book at service at this particular location the meme we rate is 69. But from my understanding whatever the amount you are charged on a monthly basis for the membership should be your rate. Mines is 59 because I signed up at a different location but I’m always charged 69. There it makes it unclear for me.

People were talking loud and walking outside the room which distracted me and spoiled the experience… I couldn’t relax. The therapist did a great job on my body and would have given highest score but I paid extra for feet therapy and it was ok but not great. Overall I am satisfied

Appointment started late. Felt rushed to complete my appointment . So next appointment would be on time

The website has limited options when booking massages. Always picking the wrong service for members. Reception area problems have turned off other family members!

My massage was only for 46 min from start to finish

Cost of service Clarify of services Should focus on total body massage

The atmosphere was more lively than I like in a spa. I expect tranquility and cozier. This seemed a little commercialized. I don't mind paying more for a massage but I like the whole package and pampering.

I would recommend the place because of the great customer service and price. However, the massage was a little rough. I have had better massages for about the same value & price. I will return probably and ask for another massage therapist.

I have had many massages at a variety of locations. I scheduled a 60 minute massage and was taken back at my appointment time, 11:00 am. I undressed and then waited another 5 minutes before the therapist was back in the room 11:11 am. She completed the massage at 11:54 am. I was disappointed that my massage was only 43 minutes (this usually doesn't happen at other places, the schedule is more staggered to allow for a few minutes and a complete experience.) My therapist was good, but I'm not sure she focused my problem areas and she spent time moving a heater. Not the best, not the worst, but for sure the shortest. Maybe space out the appointments more - she also did not meet me at reception after the massage which I'm used to.

I loved the front desk experience didn’t know about the change of ownership and that there was a problem with my membership. They worked everything out and got me in for a facial. Cam was very nice and knowledgeable but a bit pushy, she did do a good job on the facial but pushed the waxing of my eyebrows and upper lip. Three days later I’m still red and broken out on the upper lip area from where she waxed. I will have another facial but not sure about the waxing products. Can’t wait for my massage on the 6th.