Hand and Stone

I could not understand her well bc of accent and didn’t get to point of why to use each product. Thus, I didn’t know the best products or add ons for me and I didn’t know what she used and what it was for. Also, I did not care for the type/style of massage. Too fast and not relaxing. She was very nice but I like a different experience w a facial.

So so service, no real relaxation room, and no shower areas.

I liked my experience,but I’m confused that the mask I used .....the last time was not the same yet I paid for the same treatment.Also no extractions were done like last time. Each experience I have has been different. I would like consistency. I would like to know why and what is being done....verbally

I did not love the product upchages during the facial. I do not mind at all if I am paying for an “add on” ..like a peel or microdermabrasion, but to have to pay extra for my mask or to use a good exfoliator when those are simply included at other places I get facials, that didn’t sit well. I know that is yalls business model but a custom facial should include enough product availability to customize it for the person skin type. Instead I think there is only one base option for the mask? Maybe I misunderstood. Aside from that the esthetician did a good job.

Super clean and relaxing enviroment

It was a relaxing experience. Trying to promote anti aging ways to treat my skin.

I recommend providing / offering additional blankets. Beds were directly exposed to air vents. Rooms were small.

I was satisfied with Hiromi's massage. However, forms to be completed by first time customers took time and a more efficient way was to have attached it to email appointment reminder. Client would then have option of completing form before showing up for appointment. I was not told to come 15 minutes prior to my appointment in order to complete form.

The estatition had to get equipment. It wasn't ready. She was ready. She used cold water alot and it wasn't relaxing. It was hurried. She was very sweet. I liked her alot.

I was satisfied with the massage and the provider was very nice. I have had massages that get a little deeper. But overall she was great!