Dreams

916 ratings
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Natalie

By Natalie | 6/21/2020

I was seen by a chap called James, he was super friendly and super helpful. Offered me water and told me how we were to go through the store to ensure health and safety during this COVID-19 situation we are in. He put me on a mattress sleeping simulation machine which helped with the type of mattress I need. We discussed my price range, he helped find what I was looking for exactly and quickly, without being pushy. We discussed pillows and bedframe & just the day in general, he wasn't pushy, I didn't feel like he was being s "typical salesman" (& I work for BMW so I know how dreadful some sales people can be) he was really nice & knowledgeable throughout the process and when I mentioned my pillow at home was vegan he told me about the pillows made of recycled plastics which is absolutely the kind of understanding I appreciate!

Natalie

By Natalie | 6/21/2020

I was seen by a chap called James, he was super friendly and super helpful. Offered me water and told me how we were to go through the store to ensure health and safety during this COVID-19 situation we are in. He put me on a mattress sleeping simulation machine which helped with the type of mattress I need. We discussed my price range, he helped find what I was looking for exactly and quickly, without being pushy. We discussed pillows and bedframe & just the day in general, he wasn't pushy, I didn't feel like he was being s "typical salesman" (& I work for BMW so I know how dreadful some sales people can be) he was really nice & knowledgeable throughout the process and when I mentioned my pillow at home was vegan he told me about the pillows made of recycled plastics which is absolutely the kind of understanding I appreciate!

Kerry

By Kerry | 6/20/2020

Lovely welcome from the store manager, my assistant Georgia was friendly, knowledgable and professional at all times. Bought a mattress for extremely good value. Was disappointed with delivery time even though it was only 2 weeks wait I wanted it asap. Really enjoyed trying the bed which measured your correct firmness of mattress. Great safety precautions in place at this store.

Kerry

By Kerry | 6/20/2020

Lovely welcome from the store manager, my assistant Georgia was friendly, knowledgable and professional at all times. Bought a mattress for extremely good value. Was disappointed with delivery time even though it was only 2 weeks wait I wanted it asap. Really enjoyed trying the bed which measured your correct firmness of mattress. Great safety precautions in place at this store.

Kerry

By Kerry | 6/20/2020

Lovely welcome from the store manager, my assistant Georgia was friendly, knowledgable and professional at all times. Bought a mattress for extremely good value. Was disappointed with delivery time even though it was only 2 weeks wait I wanted it asap. Really enjoyed trying the bed which measured your correct firmness of mattress. Great safety precautions in place at this store.

Kerry

By Kerry | 6/20/2020

Lovely welcome from the store manager, my assistant Georgia was friendly, knowledgable and professional at all times. Bought a mattress for extremely good value. Was disappointed with delivery time even though it was only 2 weeks wait I wanted it asap. Really enjoyed trying the bed which measured your correct firmness of mattress. Great safety precautions in place at this store.

Emmaline B

By Emmaline B | 6/18/2020

Our welcome was really thorough - it was friendly and informative. There was a station at the front of the store and we were given the option to use a face mask, hand sanitizer and bottles of water. Adam also said that he would wear a mask if that's what we felt comfortable with. We used the sleep motion machine to determine what bed would be best for us and my husband requested to use it for a second time on his own and was allowed to do so. Adam informed us of the options with the different beds and left us on our own to try them giving us as much space and time as we wanted. This was really important for us as we are both quite fussy and wanted to make the right choice. We were allowed to try as many beds as we wanted - even ones which were not recommended on the sleep machine which was particularly kind considering they have to spray them all down. Adam informed us of all the pricing options available and gave us time to consider which ones would be best for us. We were given a free mattress protector and got a half price discount on a duvet we purchased.

Emmaline B

By Emmaline B | 6/18/2020

Our welcome was really thorough - it was friendly and informative. There was a station at the front of the store and we were given the option to use a face mask, hand sanitizer and bottles of water. Adam also said that he would wear a mask if that's what we felt comfortable with. We used the sleep motion machine to determine what bed would be best for us and my husband requested to use it for a second time on his own and was allowed to do so. Adam informed us of the options with the different beds and left us on our own to try them giving us as much space and time as we wanted. This was really important for us as we are both quite fussy and wanted to make the right choice. We were allowed to try as many beds as we wanted - even ones which were not recommended on the sleep machine which was particularly kind considering they have to spray them all down. Adam informed us of all the pricing options available and gave us time to consider which ones would be best for us. We were given a free mattress protector and got a half price discount on a duvet we purchased.

Emmaline B

By Emmaline B | 6/18/2020

Our welcome was really thorough - it was friendly and informative. There was a station at the front of the store and we were given the option to use a face mask, hand sanitizer and bottles of water. Adam also said that he would wear a mask if that's what we felt comfortable with. We used the sleep motion machine to determine what bed would be best for us and my husband requested to use it for a second time on his own and was allowed to do so. Adam informed us of the options with the different beds and left us on our own to try them giving us as much space and time as we wanted. This was really important for us as we are both quite fussy and wanted to make the right choice. We were allowed to try as many beds as we wanted - even ones which were not recommended on the sleep machine which was particularly kind considering they have to spray them all down. Adam informed us of all the pricing options available and gave us time to consider which ones would be best for us. We were given a free mattress protector and got a half price discount on a duvet we purchased.

Emmaline B

By Emmaline B | 6/18/2020

Our welcome was really thorough - it was friendly and informative. There was a station at the front of the store and we were given the option to use a face mask, hand sanitizer and bottles of water. Adam also said that he would wear a mask if that's what we felt comfortable with. We used the sleep motion machine to determine what bed would be best for us and my husband requested to use it for a second time on his own and was allowed to do so. Adam informed us of the options with the different beds and left us on our own to try them giving us as much space and time as we wanted. This was really important for us as we are both quite fussy and wanted to make the right choice. We were allowed to try as many beds as we wanted - even ones which were not recommended on the sleep machine which was particularly kind considering they have to spray them all down. Adam informed us of all the pricing options available and gave us time to consider which ones would be best for us. We were given a free mattress protector and got a half price discount on a duvet we purchased.