Dreams

Myself and my partner initially came into store back in September - we were getting ideas for a bed (base and mattress) for when we move into our new home. We were served by a lovely gentleman named James, he provided us with every bit for information we could possibly need/want. Whilst we did not by anything back in September (due to us not having a moving date for our new house) we absolutely knew that we would be back. Now in November, finally having our moving in date, we rushed back to dreams to finalise what we wanted to buy. Upon entering the store we were greeted by a member of the team named Adam. It should be noted that it was quite busy in store and there were only three member of staff working, however this being said, they all performed their jobs fantastically, never ignoring or neglecting a single customer. We were assisted in the choosing of our bed by a lovely, enthusiastic lady named Lauren, who offered us a hot drink while we waited to place our order for the bed. the order of the bed was placed by Adam, who made sure that every step of the way was explained and that we understood the process. All in all,an EXCELLENT example of great customer service by all staff

Great customer service. It was very convenient to find out the right mattress for us based on the computer measurements.

Georgia who assisted us was highly professional, friendly and knowledgeable throughout our visit. We had the lovely burden of having a tiny baby and a very enthusiastic toddler with us, Georgia and the rest of the staff made us feel very welcome and the fact our toddler was kept entertained for the duration of the visit spoke volumes. Thanks again to all we will be returning.

I WAS GIVEN EXCELLENT CUSTOMER SERVICE AND WAS IMPRESSED WITH THE Professional care i was given.

James attended to our needs, and was very knowledgeable about the products he was selling. We later in the day came back and bought a 3rd bed.

We received assistance from Lauren and she was amazing. Very knowledgable, not at all pushy and very engaging with our two young children who wanted to ‘try out’ all the beds.

James was very helpful and polite. He even made us a cup of tea. We did not feel rushed or pushed into placing an order. I felt that he was happy to spend as much time with us as we needed.

James was extremely knowledgable about a range of products available to us. Opportunity to try various mattresses in store. Used sleep comfort machine. Good experience all round.

I was highly satisfied as I have all ways used Dreams in the pasted and very pleased with the service and the quality of the goods also when the good are delivered.

James was very friendly, knowledgable and helpful.