Hand and Stone

Right side really well looked after, left side not so much. Offer for free aromatherapy or scalp massage never mentioned.

At this time with the covid, I felt worried with my face in the pillow hole as the cloth used is very thin. Also i had a hard time breathing while wearing my mask during my massage and it just wasn't very relaxing because of that. The massage, the therapist and the room, were all great. It's unfortunate that i feel scared to return during these times. All the best!

I filled out the forms digitally, but I came early to fill out the pieces I didn't want online. I was only allowed to come in at my appointment time (4:30pm), so I was waiting for 15 min. in my car, not giving me a lot of time to fill out the form in-person. I also wanted to write all this in the previous section of the evaluation form, but it wouldn't give me enough characters to do so. I think your evaluation form should be adjusted so there are more characters allowed in these sections.

My massage did not have enough pressure.

My scalp massage was forgotten

When i booked my appointment, I was offered a free aromotherapy or peppermint scalp massage for myself and my husband. We both selected the scalp massage. Both of our massage therapists did not provide the scalp massage, stating they didn't see it on the appointment sheet. The receptionist stated she made a note on our file for the next visit.

I was told I was upgraded to an aromatherapy treatment included at no cost but it was not provided

It is the first Visit so it is hard to gage ad a comparison. But it was a a satisfying experience nonetheless.

too clinical, too sterile, too regulated.

I wish there would have been a transition room. Better ambiance in the reception areas and massage rooms— more plants, softer lighting For ex. I would have liked a defuser with essential oils, if they were used then I would have wanted more. A perfect full spa experience has extra things like lemon water, or hot water, after your massage, or a hot hand towel.