Hand and Stone

The ambiance in the lobby and within the rooms is very nice. I do wish that there was a hot towel provided at the end of each visit

Spa is clean and welcoming. Front staff is well trained. Coordinating services done well. Brook and Athina are both professional, friendly, and knowledgeable. Bathroom is kept clean and stocked.

The massage was very relaxing and I really need a nice massage. I will return to Hand & Stone again in the near future.

I have been receiving massages since May 2022. The spa is easy for me to travel to. The massage therapist was very good and worked on those areas that I needed him to work on. I went monthly but felt that the sessions were helpful for my achy areas. At my last visit, I was told that he was leaving. We had a rapport and I was disappointed to have to start over with someone else. I was disappointed that the therapist did not tell me. I found out when I wanted to make the next appointment with him. I get it, it is hard to keep employees in these days. People leave for other opportunities. My hope is that the next therapist is as good as the pervious one. If not, then I will leave as well.

Ms. Roxanne listened to my concern areas and my need for a quiet massage and she delivered great service.

both receptionist were nice, and the massage therapist omg Roxanne was amazing she is very friendly, she explained the procedure she was very pleasant in speaking and she did the massage very well i felt wonderful after my massage

The techician was highly skilled and explained what products were most suitable and gave a indepth assessment of skin condition.

I've always had a good experience with this facility. I absolutely love the massage therapist and only book with her.

Yes I Enjoyed myself

Cheryl at Bala Cynwyd location was awesome. She was knowledgeable about my skin needs and knew what products I needed. She didn’t rush in doing my facial, which made me feel valued and appreciated for being a customer of hand and stone.