Hand and Stone

I felt that the price I paid for the session was lower quality than previous spas I have been to. The service was still good and friendliness of staff was great, it just was not as good as my best experience I’ve had before.

Front desk staff were not wearing masks.

Hard to get after work hours

The massage was fine, but not exceptional. It was a relaxation massage so the time spent on areas of tightness was limited which I expected. This massage therapist is very kind and nice. Skill level is good for relaxation massage, but just okay for working specific areas.

Your receptionists are very nice, warm and welcoming. I was really surprised by the lack of a mask. Some clients w/o masks, some walking in with some. It seems disrespectful to me being the state with the most new cases of Covid (and another new variant to be considering), that all the staff is not modeling safety, particularly as the guards between customers and reception desk are now down. I'm not sure what I'm going to do about continuing my membership to be honest. I know this is a loaded issue, but as you asked - please know, my concern is keeping clients/therapists/staff healthy in a time that viruses are on the rise. Thank you.

Therapist talked a bit more than I like

The pressure and overall effect of the massage were great, but the speed that the therapist used was a little fast making it less relaxing.

I was satisfied. The front of the house was an A+! The online intake form was fine, but I tried to complete it on my iPhone and as I tried to side-scroll it instead swiped left and hacked me out of the page… losing all my information. Not a big deal, but not an A+.

I mentioned the areas I was having pain/difficulty with and it felt like my therapist focused on one area primarily, rather than splitting time evenly between the areas I mentioned. So whereas she could have stopped focusing on the same area (a majority of the session) I wish she would have spent more than just 3 minutes on another area that desperately needed work.

Previous facials at other facilities included blackhead removal. This was not done.