Hand and Stone

1203 ratings
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Location

5557 28th Street SE,
Grand Rapids, MI 49512

Anonymous

By Anonymous | 2/3/2021

Monica did a fantastic job, and everyone else was very warm and welcoming.

Katie

By Katie | 2/2/2021

Mandy was wonderful, very knowledgeable, and make the experience so relaxing! She addressed all my concerns and wants for the facial. I cannot wait to come back again.

Anonymous

By Anonymous | 2/2/2021

Extremely satisfied with EVERYTHING! Wonderful place. My only suggestion would be: On the form that customers fill out on the iPad where they can select what areas they want focused, how much pressure they want, I suggest adding something along the lines of how much talking they want during their visit. I came for peace and relaxation. My therapist was extremely nice, but she did complain a lot about her personal life drama and talked quite a bit. I wanted a relaxing and quiet environment in the moment but was kind and would comment back for small talk. It just went on more than I wanted it to, I just wanted to lay and relax. One place I went to asked customers if they wanted no talking, a little talking, or full conversations during their appointments. I think it was a nice touch! Loved my visit, just wanted some relaxation and not having to hear about someone else’s drama

Anonymous

By Anonymous | 2/2/2021

The staff was extremely nice. The place was very clean. The massage therapist was amazing at her job.

Xxx

By Xxx | 1/30/2021

Aaron was AWESOME. Great personality and great masseuse. The lady at check in made me feel very welcome.

Kristen N

By Kristen N | 1/30/2021

Mandy was welcoming, professional and knowledgeable about the products. She made me comfortable in every aspect. The cost of membership is valuable and I look forward to my treatments.

Anonymous

By Anonymous | 1/29/2021

I had a good experience with my hot stone massage. The heating device that keeps the stones hot was not working and the massage therapist finally reverted to a regular massage. I was charged less.

Ashley

By Ashley | 1/28/2021

Friendly and very welcoming atmosphere. The staff were very professional and nice. I felt there was no judgment in conversation at anytime and felt very safe and relaxed about the protocols on reopening due to the pandemic.

Anonymous

By Anonymous | 1/26/2021

I feel welcome from the minute I walk thru the doors. The environment is clean and comfortable. The massage times are on track so i can squeeze in an hour if i need to.

Christa A

By Christa A | 1/24/2021

Aaron listens in detail as to my massage needs. The receptionist are always friendly and attentive. Everything is very clean.