Big O Tires

Excellent service

I have used them more than once. They do a wobderful job.

Friendly & knowledgeable from the moment I walked in the store! Everyone from the management team to the technicians we GREAT! And a tire store that's actually clean and well stocked with things you'd need for the time you are there.

Great service and quick for a walk-in.

I came in late on Friday afternoon and rolled out with brand new tires in about 60 minutes.....

I was taken care of in a very professional manner.

Had already had a pre alignment check and was coming back to get an alignment. Purchased the 5 yr. alignment after the sales person explained the last time what a good deal it was, as well as this sales person. I also needed. To ask a couple questions about a rebate on some tires we bought in February. Michelins. 4 of them. They were top of the line the sales person said, but great tires. Jumped in all the way and bought them with the 0 interest credit card and needed some help with the rebate. Two salesmen helped, but the main one not only helped me but got it ready for mailing for me!!!!! How's that for customer service! Love Big O. Can't believe we hadn't found them earlier! We're in our late 60's, but we'll refer people here and will be coming here from now on for sure! The other one checked me out.

Kevin was my service technician. I had already taken my car to another shop for service that was not completed correctly. I brought my car to Big O and Kevin took care of my balancing issue and even programmed by TPMS sensors without being asked to. Very nice & professional and I was only at the shop for about 15-20 minutes. The speed of service was amazing. I highly recommend Big O to all of my friends and I am very involved in the car community of Northwest Arkansas and am president of a car club myself.

Very friendly people!!! I did have a little of a wait time but I didn't have appointment so it was totally understandable.

Service was top notch. Customer service was fantastic and knowledgeable. We are always treated well and get everything we need.

Good service

Customer service manager did an excellent job. It was my first time coming to Big'O and now I'll be a future customer and bring my vehicle here for everything.

The only thing I had a problem with was, I had to wait for counter help. No one is around the counters for help or to pay the bill. The guys were in the office area with the door closed. I think you need to install a bell or make it clear to your employees that not everyone needs to be in the office, at least one person on counter at all times. Poor management on your part in this area. I think you need someone that has management skills to run this business like myself, someone who knows how to handle customers and are friendly to your customers. Other than that the service is good, just need to have a better management.

My only complaint is they don't reset the tire and engine lights after they do the work.

At the Bentonville location I have purchased tires, had oil changed, alignments, etc., multiple times for my wife's van, son's truck, daughter's car and my truck and have always had excellent service.

Job was done quickly at a fair price.

Anthony was a great help on selecting tires for my Jeep. The appointment process online is an excellent way to set up service and the Big O team was waiting on my. I got a new set of tires installed in 1.5 hours!!! I am WELL PLEASED!

Great first time experience. Will be back!

What a great experience! They have won my business for all of my automotive repair needs.

I enjoyed my experience at Big O tire. The staff was very friendly, courteous, & knowledgeable. I would recommend this business to my family & friends.