Big O Tires

My only issue to my visit was maybe the interaction with Darrell at the store. He could have been a little nicer and maybe slowed down to understand what I was saying instead of assuming things. As a woman that comes from a background in mechanics he didn't seem to be interested in listening to what I had to say.

Daryl was helpful and straight to the point he did a good job. I ordered the tires on friday afternoon and they arrived on monday. I received a phone call and came in at 3 you got me right in. Overall it was a very good experience.

I used them a week ago. They were extremely professional, throuall, informative and fast.

They were very professional and were done with my vehicle in a very timely manner.

Had to get tires and they were very helpful.I felt they were completely honest and did a great job.Thanks guys!

Big O did a good job, definitely will come back for another alignment when I need it.

The staff was helpful, did a good job. We bought new tire not that long ago. One tire was faulty and need to be replaced another went flat from some valve problem. The staff was very helpful and resolved our issue, which is what counts.

Always have great service, and the guys are great.

Thank you for They would

I am disabled and on Friday afternoon after a very busy day and I was in a lot of pain, my granddaughter and I discovered my tire was almost flat. We managed to get it aired up and started to try and find a place still open to fix it. We happened to see your store on J Street. The person that looked at it and took my information was so polite and nice. Your staff had us back on the road in a short time. I appreciated it so much. Thank you to the guys at Big O Tires on J Street.

The one thing I would say is ask customers if they had an appointment and wait on those customers first.

I called Big O Tires to let them know I was on my way there. Just letting them know that a tow truck would have me there in 10 minutes. The shop was busy, but I still had a short time to wait for the flat to be replaced. Thank you.

I was using Firestone service Centers for my Car repair/mechanical/tire needs. I quit using Firestone because I caught them charging for services and then not doing the services. I started using Big O Tires because it was convenient for me for where I live. I took my SUV in for an oil change and tire rotation and balance. As usual, a Customer Service come to show me additional services that I was told they recommend. I got very upset over it, since I told them when I checked in, that I had just finished a 100,000+ mile service with Infiniti....and what they had recommended was done on that Infiniti service.....one of which was replace my windshield wipers. I do not want this to happen again, or I will be looking for another Car repair/mechanical/service place to go to. Tell me the truth.....don't push things that do not need to be done in my face, and then act surprised when I don't do it.,

Except for the new person who messed up the bill at the end, the service was great.

Service was good.

Excellent

Great people

I moved here recently and had to find a new car service provider. Previously, I had a family friend who owned a business and could trust that I was being taken care of for my repair needs. I was worried about ever finding something similar here. But, in the three times I've take my vehicles to Big O Tires, I feel like I have found someone who is interested in me as a long term customer - not someone to take advantage of. In my most recent visit, they told me that the brake noise I was hearing was due to some loose caliper bolts and that everything else looked good. They ordered in new bolts as they were stripped but, since it was such a simple fix, they did not charge me the labor to replace them. I appreciate their customer focused service and will be back for all my car care needs.

I scheduled my appointment online, but the service technician had no record of this. They still worked me in, but it took a LOT longer than expected.

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