Big O Tires

I always go there because they are friendly, reliable, and affordable.

I dealt with Jamal and he was professional and very helpful!

Dropped my vehicle off around 9:00 AM for a simple oil change and tire rotation. Never heard a response until after 2:30 PM. Seemed extremely long for two simple tasks. The work that was completed seems to be good work, just a long time to complete. Good facility. Good staff, possibly just poor time management.

I was impressed at how quick the service was. Price was more than I wanted to pay for 2 tires but the warranty on them was helped me decide to buy them anyway.

I was impressed that you and your staff was able to get to my vehicle right away. Thank you for that experience. But I was taken back by the greeting I received. Not very welcoming. It seemed that the greeting,I received was just going throw the motions of doing your job.i don't know if it was just a bad day or a bad timing.

Lanny is great... the team there always is thorough and tends to over-deliver on when your vehicle will be ready. I find this team and store to be well run. No complaints.

Had tires rotated and balance. Was told I needed back brakes two days later took to my machanic and he said they were fine and still had several miles in them....plus his quote for cost was half the quote big tires gave me.

I had to use the roadside service to have my tire changed. The service man said he would be to my house in 1 hour however he was here and gone in less than 1 hour. He apologized for being late because he had two calls ahead of me. He changed my tire and put air in my spare so I could make it to the service center. Then I took my car in to repair the flat, rotate tires, and check alignment. This is the first time I've had to use roadside service and it was exceptional service. I will definitely recommend this store to my friends

To many hidden costs. Two 80.00 tires actually cost 120.00 after your installation. Tell your customers up front the price doesn't include mounting and balance.

Good place

This is the second visit for an oil change and again I had to clean oil/grease off from my door handle and steering wheel. Please have technicians where gloves so they avoid getting dirt and grime in the interior of a vehicle

I used them for an alignment and they were very helpful.

Workers were friendly but got home and valve caps that were on my car when I got there were gone when I got home

Originally went in for just tires. Realized you guys do much more, have been back for fuel system cleaning and refrigerant charge.

Pros: Got tires rated for 100k miles at a decent price, shuttle service was nice, friendly staff, and alignment cost/value was great Cons: They grossly under-estimated the time it would take to finish the work. They stated it would take 1.5 hours and 3 hours later only the new tires were installed--no work had begun on the alignment. They were very busy that day but I would have appreciated a more forthright time estimate or some communication on needing to change the estimate than no communication from them (I found this out when I called them 3 hours after dropping off the car). I ended up having to bring the car back the following day for the alignment (they didn't call to let me know it was done that day--I called them 2.5 hours after dropping it off). They also misplaced my key and it took extra time for me to pay and leave because of this.

Excellent and fast

It took 2 1/2 hours for a basic oil change even though I had a reservation. This was the result .of agreeing to buy a cabin air filter. I assumed it would be available and add about 5 minutes to my wait, but learned that they have to send someone to get the filters. This was after I inquired about the long wait after spending an hour watching no one work in my car. If I had known about this, I would have just declined the filter and everything would have been fine.

Great staff. I brought the wrong estimate and messed up their schedule, but they were so helpful and got my car repaired as needed. Thanks so much.

I told them not to lower my window because it was messed up. They tried to lower it anyway and now o have to keep my window help in with a piece of cardboard. Not a happy camper.

Dropped in one afternoon to ask about scheduling a tire mounting for tires that I purchased through an online retail marketplace. Glenn was very helpful by providing a quote and stated that they could help me that day, but if I dropped by first thing the next morning I would likely be first in line. Tires were replaced quickly and a free alignment check was provided based upon front tire wear. Due to some additional suspension work that was to be done the following week I withheld on the alignment, but the price quoted was very competitive. Very happy with my experience, the wait area, and friendliness of the staff.